Lester Pinto
@lesterpinto
I drive sales and customer outcomes across training, technology, and service sectors.
IndiaWhat I'm looking for
I've helped working professionals advance their careers through certification and training programs at StarAgile, GreatLearning, and KnowledgeHut/UpGrad. I advise prospective learners by phone, email, chat, and social media on programs including CSM, CSPO, PMP, and AI and Machine Learning.
At GreatLearning, I worked as a Program Advisor for the PGP in AI and Machine Learning offered by the McCombs School of Business at the University of Texas at Austin. I bring more than 10 years of experience across customer service, sales, contact centres, inbound, outbound, and blended processes.
I've also managed UK customer-service queries, billing complaints, payments, escalations, lead generation, vendor management, utility collections, and US healthcare insurance claims.
Experience
Work history, roles, and key accomplishments
Inside Sales Manager
StarAgile
Apr 2025 - Oct 2025 (6 months)
Assisted working professionals in the US to enhance their career paths by providing certification and training, including counselling through phone, email, chat, and social media. Provided in-depth information about learning products such as CSM, CSPO, and PMP.
Senior Learning Consultant
GreatLearning
Jul 2023 - Apr 2025 (1 year 9 months)
Worked as a Program Advisor for certification programs, including PGP in AI and Machine Learning offered by the McCombs School of Business at the University of Texas at Austin.
Senior Business Development Executive
KnowledgeHut/UpGrad
Feb 2022 - May 2023 (1 year 3 months)
Assisted working professionals worldwide to enhance their career paths by providing certification and training, including counselling through phone, email, chat, and social media. Provided in-depth information about learning products such as CSM, CSPO, and PMP.
Senior Customer Care Representative
Firstsource Solutions
Feb 2020 - Feb 2022 (2 years)
Handled queries pertaining to customer billing complaints, home-move, and service-related incidents. Managed Salesforce tool and incidents for customer complaints, payment handling, and updated the company with Ofcom policies.
Lead Generation
GlobalDialServicesPvtLtd
Apr 2013 - Jan 2020 (6 years 9 months)
Generated leads for high-end clients across geographies, identified potential customers, and scheduled appointments. Introduced products and services through cold calling for B2B and domestic customers, and managed vendor escalations.
Provided customers with various payment plans for utility bills, handled card transaction queries with compliance, and managed escalations such as default listings and third-party collection agencies. Also handled internal collections and followed up on unpaid bills.
Executive Accounts Receivable
Omega Healthacre India Pvt Ltd
Jun 2009 - Jul 2010 (1 year 1 month)
Billed insurance companies in the USA on behalf of healthcare providers, followed up with Medicare and Medicaid to check claim status, ensured claims were processed efficiently, and provided providers with claim status information.
Education
Degrees, certifications, and relevant coursework
St Aloysius College
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce degree from St Aloysius College, Mangalore University in 2009.
Milagres P U College
Pre-University Certificate, Pre-University
Grade: 76.5%
Completed Pre-University Course from Milagres P U College, Mangalore University in 2006 with 76.5%.
Milagres P U College
SSLC, Secondary Education
Grade: 66%
Completed SSLC from Milagres P U College, Mangalore University in 2004 with 66%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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