Lester Mendez
@lestermendez
Help Desk Technician at Thatcher Company, supporting 550+ enterprise users and resolving Windows, Microsoft 365, and network issues.
United StatesWhat I'm looking for
At Thatcher Company, I deliver Tier 1 and Tier 2 technical support for 550+ end users, resolving hardware, software, Windows, Microsoft 365, printer, mobile device, and network issues. I also administer Active Directory and support Microsoft 365 accounts and applications.
I used Freshworks to manage tickets and document resolutions, and Splashtop to provide remote support. I also participated in PC refresh initiatives, migrating user data and configuring workstations, and helped prepare accounts and devices for new employees.
Experience
Work history, roles, and key accomplishments
Help Desk Technician
Thatcher Company
Jul 2024 - Present (2 years 3 months)
Delivered Tier 1 and Tier 2 technical support for 550+ end users, resolving hardware, software, Windows 10/11, Microsoft 365, printer, mobile device, and network issues. Administered Active Directory, supported Microsoft 365, and used Freshworks and Splashtop for ticket management and remote support.
Server / Lead Server / Manager
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BBRG Restaurant Group
Apr 2013 - Sep 2017 (4 years 5 months)
Trained and monitored new hires to ensure compliance with company policies and verify standards were met. Handled crisis situations with a high level of professionalism.
Host and Server
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Education
Degrees, certifications, and relevant coursework
Brigham Young University-Idaho
Bachelor of Science, Computer Information Technology
Bachelor of Science in Computer Information Technology from BYU-Idaho.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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