Open to opportunities

Leslie Torres

@leslietorres

Message

Experienced customer service professional with a proven track record.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and teamwork.

I'm Leslie Torres, a dedicated customer service professional with a strong background in enhancing customer satisfaction. My experience spans various roles, including graphic design and social media management, where I've successfully created impactful designs and led branding initiatives. My ability to communicate effectively and build strong relationships has been key to my success in customer-facing roles.

At Sephora, I enhanced customer engagement through personalized recommendations and maintained a visually appealing store environment. My previous roles have equipped me with excellent problem-solving skills and a detail-oriented approach, ensuring that I consistently meet and exceed customer expectations. I am passionate about delivering exceptional service and contributing to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Graphic Designer & Social Media Manager

Current

Freelancer

Apr 2023 - Present (2 years 2 months)

Created impactful designs for logos, invitations, and marketing collateral to enhance brand image. Led branding initiatives and crafted promotional materials, contributing to effective marketing and increased brand visibility.

Graphic Design Branding Adobe Creative Suite Social Media Management Marketing Collateral Content Creation Time Management

Customer Service Lead

Sephora

Jan 2023 - Jan 2024 (1 year)

Enhanced customer engagement and sales through effective communication and personalized recommendations. Organized store presentation and supported various departments to achieve company objectives.

Customer Engagement Sales Team Leadership Communication Skills Problem Solving Time Management

Administrator

Amico Corporation

Jan 2021 - Jan 2022 (1 year)

Managed phone communications and provided accurate information to clients and staff. Delivered excellent customer service and maintained inventory for multiple buildings.

Customer Service Inventory Management Communication Skills Time Management Problem Solving Multitasking

Service Appointment Coordinator

North York Chrysler

Jan 2018 - Feb 2020 (2 years 1 month)

Conducted outbound follow-ups for inquiries and scheduled service appointments. Maintained customer records and provided excellent service while promoting appointments.

Customer Service Scheduling Communication Skills Outbound Sales Time Management Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Humber College

Diploma, Advertising & Graphic Design

2022 - 2024

Pursuing a diploma in Advertising & Graphic Design, focusing on creative design principles, branding, and visual communication to prepare for a career in the graphic design industry.

Academy of Learning Career College

Diploma, Administrative Assistant

2017 - 2018

Completed a diploma in Administrative Assistant, gaining skills in office administration, customer service, and communication to support business operations effectively.