Open to opportunities

Maria Ramirez

@mariaramirez

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Bilingual professional with expertise in customer service and management.

Canada

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What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

As a dedicated professional with a Bachelor of Arts in Economics, I have honed my skills in customer service and management through various roles. My experience as a Virtual Front Desk Manager at Anderson College has equipped me with the ability to oversee inbound leads and inquiries, ensuring that every prospective student receives exceptional service. I take pride in generating detailed performance reports that provide valuable insights to management, showcasing my analytical capabilities.

In my previous role as a Virtual Real Estate Assistant, I excelled in managing client data and scheduling appointments, utilizing CRM platforms to enhance communication and support. My creativity shines through in my position as Social Media Director at Golden Dog Days, where I developed engaging content and fostered connections with followers. I am passionate about creating positive customer experiences and driving growth through effective communication and strategic planning.

Experience

Work history, roles, and key accomplishments

Virtual Front Desk Manager

Anderson College

Sep 2023 - Present (1 year 10 months)

Oversaw all inbound leads and inquiries from prospective students, ensuring excellent customer service and timely responses via phone, email, and chat. Generated detailed performance and conversion reports, providing insights to management and performing clerical duties such as contract creation and data entry.

Customer Service Lead Management Reporting Data Entry MS Office Suite Google Suite CampusLogin

Virtual Real Estate Assistant

Chris Lewis - Realtor

Apr 2023 - Present (2 years 3 months)

Provided excellent customer service via cold-calling, managed client data, and scheduled appointments through CRM platforms like Sierra and Streetext. Coordinated showings based on the agent’s calendar and uploaded information for listings on MLS.

Customer Service Cold Calling CRM Sierra Streetext Client Management Scheduling

Social Media Director

Golden Dog Days

Jan 2023 - Present (2 years 6 months)

Created graphics and content pieces for all social media platforms, engaging with followers through stories and DMs to ensure daily social media presence. Researched new companies and created potential leads for co-branded giveaways.

Social Media Management Content Creation Graphic Design Canva Lead Generation Community Engagement

Supervisor

Longshots Shooting + Social

Jan 2022 - Present (3 years 6 months)

Developed staff schedules and created Standard Operating Procedures to ensure consistent operations and optimized task delegation. Oversaw social media engagement via Instagram and TikTok, as well as event coordination, ensuring top-tier customer service and gathering feedback.

SOP Development Instagram TikTok Event Coordination Customer Service