Lesia Yilmaz
@lesiayilmaz
Experienced Customer Support Manager with a focus on customer satisfaction.
TurkeyWhat I'm looking for
I am a highly experienced Customer Support Manager with a proven track record in the footwear industry. My journey began as a Customer Support Representative, where I honed my skills in resolving customer inquiries and enhancing their experience through effective communication and problem-solving. I thrive in fast-paced environments and have a passion for driving customer satisfaction and business growth.
Throughout my career, I have successfully managed customer support operations, collaborated with various departments to improve service delivery, and implemented data-driven insights to enhance customer satisfaction scores. My leadership abilities and customer service expertise have allowed me to build strong relationships with customers and colleagues alike, ensuring a seamless experience for all stakeholders.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
MYM SHOES
Aug 2022 - Present (2 years 9 months)
Assisted customers professionally via phone, email, and chat, resolving inquiries and processing orders efficiently. Collaborated with teams to resolve escalated issues, maintain records, and improve overall customer experience. Analyzed feedback and utilized data to implement process enhancements and boost satisfaction scores.
Footwear Fair Manager
MYM SHOES
Sep 2022 - Feb 2023 (5 months)
Planned and managed all aspects of a prominent footwear fair, including vendor coordination, logistics, marketing, and attendee engagement. Conducted extensive market research to identify industry trends and ensure the fair showcased the latest footwear products and innovations. Built strong relationships with footwear brands, suppliers, and industry professionals to secure participation and incre
Translator
Self Employed
Oct 2015 - Oct 2017 (2 years)
Translated various documents and texts from English into Ukrainian with exceptional accuracy and attention to detail. Ensured culturally appropriate translations and maintained consistency in terminology. Collaborated with clients to understand their specific translation needs and requirements.
English Teacher
Self Employed
Sep 2015 - Sep 2017 (2 years)
Taught English language skills to students of various levels, focusing on grammar, vocabulary, reading, writing, and conversation. Developed lesson plans and teaching materials tailored to student needs and learning objectives. Assessed student progress and provided constructive feedback to facilitate language acquisition.
Education
Degrees, certifications, and relevant coursework
National Pedagogical Drahomanov University
Bachelor's Degree, English Translation and Linguistics
2012 - 2016
Studied English translation, interpretation, and linguistics. Focused on developing skills in language analysis and cross-cultural communication.
Availability
Location
TurkeyAuthorized to work in
Job categories
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