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Leotina Ozomah

@leotinaozomah

Customer Support Consultant who resolved 50+ weekly complaints and maintained 95%+ customer satisfaction at Doer Media Corporation.

Nigeria

Message

At Doer Media Corporation, I resolved 50+ customer complaints each week and monitored a 95%+ customer satisfaction rating. I documented cases in the CRM, followed up to close issues, and provided first-level troubleshooting.

At Nakenosh Global, I supported clients by phone, email, and chat, kept them updated on issue resolution, and managed social media enquiries. At NakenohsBlvd, I served tenants across 22 retail stores and led team meetings to align on service standards and customer priorities.

Experience

Work history, roles, and key accomplishments

Customer Support Consultant

Nakenosh Global

Nov 2023 - Apr 2026 (2 years 5 months)

Provided customer support via phone, email, and chat, acting as the point of contact for issue resolution. Managed social media channels and maintained accurate customer records to support satisfaction and retention.

Customer Support

CRM Social Media Management Issue Resolution Stakeholder Management

Customer Service Representative

NakenohsBlvd

Sep 2022 - Oct 2023 (1 year 1 month)

Served as the main point of contact for tenants across 22 retail stores, ensuring timely resolution of issues. Led team meetings and implemented business plans to support tenant satisfaction and centre performance.

Customer Service Stakeholder Management Team Leadership Business Planning

Customer Service Representative

Doer Media Corporation

Jan 2020 - Aug 2023 (3 years 7 months)

Resolved 50+ customer complaints weekly with a focus on fast, fair outcomes. Achieved and monitored a 95%+ customer satisfaction rating, documenting cases in CRM and providing first-level troubleshooting.

Customer Service Complaint Resolution CRM Troubleshooting Product Knowledge