At Septic Blue, I lead dispatch operations for 28 trucks across four states, balancing customer needs, technician capacity, routes, and daily priorities.
I use ServiceTitan to schedule jobs, track technician activity, maintain customer records, and document service details. I also resolve urgent scheduling and service escalations while coaching dispatch team members on communication, prioritization, and customer-service expectations.
Previously, I managed short-term rental operations at Enmore Investments & Development, coordinating reservations, vendors, maintenance, turnovers, and guest service recovery.
Over 12 years with National Grid Gas Company, I supported utility customers through billing analysis, account resolution, emergency dispatch, and high-volume service. I bring 15+ years of experience improving workflows, coordinating frontline teams, and maintaining service standards in fast-paced environments.
