SMSophia Mueni
@sophiamueni
Motivated customer service professional with 3+ years in call center operations and customer engagement.
KenyaWhat I'm looking for
I am a motivated, detail-oriented customer service representative with over three years of call center experience, skilled in handling inbound and outbound customer interactions, resolving complaints, and maintaining accurate records to support retention. I consistently collaborate with teams to meet performance targets and bring strong communication, interpersonal, and problem-solving abilities to fast-paced environments.
I hold certifications in Digital Customer Service and Goethe Zertifikat B1, with additional background in hospitality operations that strengthened my teamwork and multitasking skills. I am seeking mid-level to senior opportunities where I can contribute to company growth while advancing my customer service leadership capabilities.
Experience
Work history, roles, and key accomplishments
Call Center Control Agent
4G Capital
Sep 2022 - Jan 2026 (3 years 4 months)
Managed inbound and outbound customer calls, verified accounts, and maintained accurate records to support customer retention while meeting daily performance targets.
Kitchen Team Member
Interstat Limited
Jun 2019 - Apr 2022 (2 years 10 months)
Supported kitchen operations by preparing and presenting food items, maintaining hygiene and safety standards, and collaborating in a high-volume environment to ensure timely service.
Commis 1 Chef
Beirut Restaurant
Nov 2018 - Feb 2019 (3 months)
Assisted in food preparation and presentation, ensured efficient kitchen operations, and adhered to recipes and food safety protocols to maintain service quality.
Education
Degrees, certifications, and relevant coursework
GKGoethe-Institut Kenya
Goethe-Zertifikat B1, German Language
Completed Goethe-Zertifikat B1 language certification in December 2022.
GKGeneration Kenya
Digital Customer Service Certification, Customer Service
Completed a Digital Customer Service certification in June 2022 focused on customer support skills and digital tools.
GUGretsa University
Diploma, Hotel and Restaurant Management
Completed a Diploma in Hotel and Restaurant Management in December 2015 covering hospitality operations and management.
GUGretsa University
Certificate, Food and Beverage Service
Completed a Certificate in Food and Beverage Service and Sales in December 2014 focused on service standards and sales techniques.
Lukenya Girls' High School
Kenya Certificate of Secondary Education, Secondary Education
Obtained the Kenya Certificate of Secondary Education in November 2012.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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