Leon Kibathi
@leonkibathi
Dedicated Office Assistant with strong administrative and customer service skills.
What I'm looking for
I am a dedicated Office Assistant with a robust background in administrative support, customer service, and office management. My experience spans various roles where I have honed my skills in handling front-office operations, maintaining records, and ensuring a smooth workflow in fast-paced environments. I pride myself on my ability to multitask, problem-solve, and deliver exceptional customer service.
Throughout my career, I have worked with reputable organizations such as Grubhub, where I managed customer interactions and maintained accurate records using Zendesk CRM. My role as a Call Center Agent allowed me to assist with administrative tasks, documentation, and reporting while coordinating with teams to resolve customer issues efficiently. Additionally, my time at Jay-B Motors as a Car Salesman and at Time-Out Lounge as a Manager has equipped me with valuable skills in office management, financial documentation, and operational efficiency.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Grubhub
Nov 2023 - Oct 2024 (11 months)
Managed customer interactions while ensuring high service standards. Maintained accurate records using Zendesk CRM and assisted with various administrative tasks, including documentation and reporting. Coordinated with teams to efficiently resolve customer issues.
Car Salesman
Jay-B Motors
Jan 2022 - Jan 2023 (1 year)
Handled customer inquiries and provided professional assistance in vehicle sales. Maintained and organized sales records using Excel, assisted in office management tasks, and managed social media marketing to promote vehicle sales.
Manager
Time-Out Lounge
Jan 2020 - Jan 2022 (2 years)
Oversaw day-to-day operations, ensuring seamless coordination among staff and office functions. Maintained financial records, handled bookkeeping tasks, and managed office supplies and inventory while developing strategies to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
Zeetech University
Diploma, Accounts and Finance
Completed a Diploma in Accounts and Finance, gaining knowledge in financial principles, accounting practices, and financial management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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