Christine Ng'ang'a

I am a versatile administrative professional with a strong background in office management, executive support, and customer relations. I adapt quickly to new environments and focus on keeping operations efficient and organized.

At Solvit Valuers I managed calendars, coordinated travel, prepared structured valuation reports, and maintained digitized filing systems that synced across devices. I use tools like the Eisenhower Matrix to prioritize tasks and ensure managers focus on high-impact work.

My call-center and customer-care experience includes using Zoho-CRM, Zendesk, Intercom, and social media portals to resolve issues, upsell services, and maintain accurate customer records. I emphasize active listening, empathetic communication, and timely follow-up to improve customer satisfaction.

I hold a Diploma in Business Information Technology and I am seeking roles where I can apply my administrative and customer-support expertise to streamline operations, support teams, and enhance client experiences.