Leon Hincapie
@leonhincapie
Dedicated professional with expertise in client relations and administration.
What I'm looking for
I am a dedicated professional with a strong background in client relations and administrative support. My experience at Personif Health has equipped me with the skills to effectively guide clients regarding their benefits, ensuring they receive the assistance they need. I pride myself on being a reliable liaison between clients and benefit providers, facilitating clear communication and understanding.
Throughout my career, I have developed a keen ability to collaborate with team members to enhance service delivery. My role at the Office of Community & Economic Development involved managing financial records and data entry, where I demonstrated my attention to detail and organizational skills. I am proficient in Microsoft Office and have a knack for quickly adapting to new software and processes, which has allowed me to excel in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Benefit Eligibility Specialist
Personify Health
Oct 2022 - Present (2 years 8 months)
Delivered guidance to clients regarding benefit enrollment and fulfillment processes. Accurately processed benefit enrollment, termination, and data with a high degree of detail.
Call Center Agent
Office of Community & Economic Development, Fresno State
Oct 2021 - Oct 2022 (1 year)
Addressed inquiries from community members regarding various service eligibility criteria and application processes. Collaborated with team members to develop improved methods for reaching clients.
Administrative Assistant
San Joaquin Valley College
Nov 2020 - Apr 2021 (5 months)
Coordinated schedules, meetings, and communications between students, faculty, and staff. Assisted with document collection and office procedures to improve workflow and documentation.
Education
Degrees, certifications, and relevant coursework
San Joaquin Valley College
Certificate, Business Administration
Completed a certification in Business Administration, gaining foundational knowledge in business operations and management principles.
Dinuba High School
High School Diploma, General Studies
Obtained a high school diploma, completing general education requirements.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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