At Grupo GPS, I oversee operational delivery across 25+ maintenance and facilities service contracts in Brazil. I coordinate multidisciplinary teams, customers, and internal stakeholders to support consistent service delivery.
I monitor service levels, KPIs, reliability, productivity, costs, and customer satisfaction, translating performance insights into corrective actions. I also drive process improvements and resource coordination across multiple accounts.
At Sodexo On-Site – Procter & Gamble, I managed a strategic industrial client relationship spanning maintenance, facilities, and food services. I presented operational performance and improvement initiatives to stakeholders, and supported cross-functional issue resolution.
Earlier, I managed engineering and maintenance activities at Manserv – Volvo and led a 40-person multidisciplinary team at Manserv – Mahle Argentina. My background also includes continuous improvement in automotive manufacturing and research on electric vehicle impacts on electrical networks.
