At Netflix, I was the regional escalation point and final technical approver for media operations across LATAM. I achieved zero delivery errors and 100% partner readiness through quality control and incident management.
I advised partners in Brazil, Argentina, Colombia, and Chile, and turned performance data into executive business reviews tracking KPIs and annual OKRs. I also defined quality criteria for third-party QC vendors and managed their SLAs.
As Facility Integrations Specialist at Netflix, I led the ex-tarifários application and renewal process that secured 0% import duty on professional broadcast equipment in Brazil. I also redesigned Netflix Preferred Partner Program eligibility for LATAM and introduced AWS Snowball Edge ingest guides.
At Globo, I supervised a 24x7 post-production and delivery operation and governed a BRL 100M+ engineering and digital transformation portfolio. Earlier, I led vendor RFPs and a tape-to-file migration, and managed BTS licensing databases and regulatory compliance at TIM Brasil. I now provide paid advisory on media and streaming operations.
