Manager or director roles in technology and operations, service and program delivery, engagement management, or enterprise partner and customer success, bridging business, product and engineering. Fully remote (worldwide) or Brazil-based. Open to full-time, contract (PJ) and fractional work. Best fit: media, streaming, telecom, cloud, AI adoption and digital transformation.
Looking for a job
Carlos Mesquita
@carlosmesquita
Technology and operations leader in media, streaming, cloud and AI: 20 years of delivery, partner and program leadership across LATAM.
BrazilWhat I'm looking for
I am a technology and operations leader with 20 years running complex programs, enterprise partner engagements and delivery operations, most recently in media and streaming and increasingly in cloud and AI adoption.
At Netflix (LATAM), I was the final technical approval authority across 60+ projects a year, bringing delivery errors to zero and partner readiness to 100%. I advised key enterprise partners on platform adoption, integrations and cloud architecture, defined quality criteria and managed SLAs for third-party QC vendors, turned performance data into executive business reviews (KPIs, OKRs) and evaluated AI use cases across audio and video workflows.
Earlier at Netflix, I ran technical discovery and onboarding across the partner network, introduced AWS Snowball Edge as an ingest path for bandwidth-constrained environments, secured 0% import duty on professional broadcast equipment through the ex-tarifários process, and redesigned partner program (NP3) eligibility criteria for LATAM.
At Globo, I managed a 35-person engineering and technical team in a 24×7 facility with no delivery delays or failures, consolidated a BRL 100M+ (USD 30M+) technology portfolio for C-level approval, and led IT projects from RFP to operations, including the migration from tape to file-based workflows.
Today I work as an independent advisor on media technology and operations, and I moderated the End Users panel at Data Center World Brazil (Oct 2026). Fluent in Portuguese, English and Spanish. Based in Greater São Paulo, open to remote roles worldwide.
Experience
Work history, roles, and key accomplishments
Served as final QC approval authority for encoding, deployment, and playability validation, achieving zero delivery errors and 100% partner readiness. Managed incident and problem management, advised key partners, and led cross-functional programs to standardize workflows and shape internal tooling.
Quality Control (QC)
Encodings
DeploymentPlayability
Incident ManagementProblem ManagementPartnership ManagementKPIsOKRsSLAAWSAI
Media Cloud and Cloud Workflows
Led the ex-tarifários application and renewal process with regulators, securing 0% import duty on professional broadcast equipment in Brazil. Redesigned Netflix Preferred Partner Program (NP3) eligibility for LATAM and introduced AWS Snowball Edge ingest for low-bandwidth or high-security sites.
Executive Operations Supervisor
Globo
Feb 2016 - Oct 2018 (2 years 8 months)
Owned daily-delivery SLAs and escalation procedures in a 24x7 operation with live content, achieving zero delivery delays or failures. Replaced walk-up status checks with a digital Kanban and coached team members through performance cycles and development plans.
Technology Planning Executive Supervisor
Globo
Aug 2014 - Feb 2016 (1 year 6 months)
Consolidated annual CAPEX/OPEX across all Engineering directorates for C-level approval, managing a BRL 100M+ portfolio. Built business cases for CTO prioritization and ran portfolio governance in CA Clarity PPM.
Broadcast IT Project Engineer
Globo
Apr 2009 - Aug 2014 (5 years 4 months)
Led vendor RFPs and the large-scale tape-to-file migration, protecting on-air operations via change management.
TB
Managed BTS licensing databases and regulatory compliance (Anatel) for radio-link infrastructures.
Broadcast Systems Operator, Trainee
Globo
Jan 2006 - Dec 2007 (1 year 11 months)
Worked as a trainee in broadcast systems operations.
Education
Degrees, certifications, and relevant coursework
COPPEAD/UFRJ
Executive MBA, Strategy
Executive MBA with a Strategy Certificate, including a module at the University of San Diego (USA).
PUC-Rio
Graduate Specialization, Computer Networks
Graduate Specialization in Computer Networks.
Google Cloud Digital Leader, Cloud
Google Cloud Digital Leader certification.
Google AI Professional, AI
Google AI Professional certification.
Amazon Web Services
AWS Cloud & AI Practitioner (Coursera course), Cloud & AI
Grade: Completed
Activities and societies: Online course
Completed the AWS Cloud & AI Practitioner course on Coursera.
UERJ
Bachelor's Degree, Electrical Engineering
Electrical Engineering degree.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
240k+ BRL
Social media
Job categories
Technology Operations Leadership
Technology ConsultantProgram ManagerDelivery ManagerEngagement ManagerOperations Manager
Customer Success Manager
Director of OperationsSkills
Partnership ManagementPortfolio Management
Media Operations
Streaming Operations
Broadcast Technology
Project Portfolio ManagementIncident ManagementProblem ManagementQuality ControlService Level AgreementsBusiness ReviewsKPIsObjectives and Key Results
Vendor ManagementNegotiationProgram ManagementService Delivery ManagementCloud ComputingGenerative AIInterested in hiring Carlos?
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