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Leo Machuki

@leomachuki

Administrative Growth Assistant at TalentPop who sourced and managed up to 50 creators while reporting sales metrics and ROI.

Kenya

Message

At TalentPop, I made daily touchup calls to align strategy with clients, sourced and managed up to 50 creators, and reported sales metrics and ROI. I also responded to emails, sent invoices, and called customers with pending payments.

At CALL CENTRE INTERNATIONAL KENYA, I resolved customer billing and account issues and exceeded the customer satisfaction benchmark, earning a 95% rating. Earlier, I produced and edited audio segments at TRANS WORLD RADIO KENYA, and I enjoy crafting films and advertisements that bring creative concepts to life.

Experience

Work history, roles, and key accomplishments

Administrative Growth Assistant

Talentpop

Jun 2025 - Oct 2026 (1 year 4 months)

Managed daily client alignment calls, sourced and managed up to 50 creators, reported sales metrics and ROI, responded to emails, sent invoices, and called customers with pending payments.

Client Communication Creator Management Sales Reporting Email Management Invoicing Payment Follow Up

Customer Service Representative and Sales

Call Centre International Kenya

Oct 2020 - May 2025 (4 years 7 months)

Achieved a 95% customer satisfaction rating, resolved billing inquiries and account issues contributing to a 15% reduction in billing disputes, consistently met monthly sales targets by 20%, and resolved over 50 customer inquiries daily.

Customer Service Sales Billing Resolution Account Management Communication Skills

Radio Programmer

Trans World Radio Kenya

Feb 2019 - Oct 2020 (1 year 8 months)

Produced and edited an average of 20 audio segments weekly, maintaining high production standards and meeting tight deadlines. Increased listener engagement by 25% through strategic program adjustments based on audience feedback and analytics.

Audio Production Editing Audience Analytics Program Strategy

Sales Executive

Platinum Credit Microfinance Ltd

Jan 2017 - Dec 2019 (2 years 11 months)

Initiated outreach campaigns across multiple channels, generating more than 40 new leads per month. Maintained and nurtured customer relationships, resulting in a 30% increase in repeat business and referrals, and achieved a customer satisfaction rating of 95%.

Sales Lead Generation Customer Relationship Management Outreach Communication Skills