I've supported customers at TD Bank, Community Health Center, and We Care, resolving bilingual English/Spanish inquiries across banking, healthcare, and service operations.
At TD Bank, I handled remote account, transaction, and digital banking concerns, processed financial transactions, escalated risk and fraud issues, and met quality, productivity, compliance, and customer satisfaction expectations.
At Community Health Center, I schedule appointments, verify insurance eligibility, document patient interactions in EHR systems, and protect confidential information while helping patients access appropriate services.
Across high-volume call center and administrative support roles, I've managed phone and email communications, maintained accurate CRM and account records, resolved complaints, and coordinated with internal teams to deliver timely solutions.
