Alexa Quintero

Provide bilingual (English/Spanish) customer support across phone, chat, and email for high-volume inquiries, document and reconcile cases in Salesforce and Jira, and consistently meet productivity and quality benchmarks in a secure remote environment.

Processed 100+ service requests weekly, coordinated with staff, residents, and vendors to resolve customer needs, and improved documentation accuracy to enhance cross-team communication.

Provided first-line member support, updated accounts and processed payments, and de-escalated conflicts using empathetic communication to ensure member satisfaction.

Handled 150+ daily transactions with accuracy, assisted customers, and supported inventory management by organizing stock and maintaining merchandise displays.

Scheduled and confirmed 50+ client appointments daily, managed client logs and sensitive information with discretion, and maintained organized scheduling systems.

Prepared up to 200 beverages per day during peak hours while maintaining quality and efficiency, and handled cashier duties during high-volume service.

Master of Science in Physiology and Behavioral Studies with research titled "Thermal and Exercise Stress-Induced Thermoregulatory Mechanisms in Calypte Anna", advised by Derrick Groom; degree expected December 2026.

Bachelor of Science in Biology with a concentration in Physiology, including research titled "Prenatal Alcohol Exposure Effects on Drosophila Neurology and Development", advised by Christopher Moffatt; degree conferred May 2022.