Open to opportunities

lenjay User

@lenjayuser

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Ecommerce specialist with strong customer support and Shopify operations experience.

Philippines

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What I'm looking for

I seek a role in ecommerce or customer support where I can apply Shopify and order-management skills, solve technical issues, and grow within a collaborative, quality-focused team.

I am a motivated, detail-oriented ecommerce specialist with three years of experience providing phone, chat, and email support to international customers. I manage online store operations including order processing, returns, refunds, and troubleshooting checkout and payment issues.

I have supported customers in fast-paced retail and healthcare environments, handled sensitive billing and insurance queries, and updated internal systems with technical issue documentation. I bring strong problem-solving skills, attention to detail, and the ability to adapt to new technologies and changing priorities.

I am committed to contributing my ecommerce and customer service expertise to a forward-thinking organization that values quality, innovation, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

E-commerce Specialist

Current

Lenjay Gio

Jan 2023 - Present (3 years)

Provided phone, chat, and email support for international customers, processed orders/returns/refunds, and investigated checkout and payment issues to ensure smooth transactions and improved customer satisfaction.

Shopify Order Management Returns Customer Support Live Chat Email Support Data Entry

Digital Financial Specialist

Lenjay Gio

Jan 2021 - Jan 2022 (1 year)

Handled digital email support for financial inquiries, identified customer needs, updated internal databases, and analyzed product malfunctions by testing scenarios and following up to resolution.

Email Support Financial Platforms Troubleshooting Reporting QA Testing

Healthcare Representative

Gates Professional School

Jan 2018 - Jan 2021 (3 years)

Answered insurance and medical billing questions, confirmed patient eligibility with providers, and coordinated care or referrals while maintaining accurate patient and claims records.