Lenis Ramos

Define product roadmap and prioritize backlog, plan releases with the CTO, and ensure sprint delivery and quality while measuring product impact and user adoption.

Defined product roadmap and prioritized backlog for development, planned releases with the CTO, and improved delivery velocity by establishing sprint deliverables and measuring product usage and impact.

Led maintenance and new-project delivery for satellite systems (Ecommerce, B2B, API Gateway), coordinated cross-functional teams, estimated effort, and tracked sprint metrics to improve product quality.

Led maintenance and new-project teams for ecommerce, B2B and API platforms; coordinated with key users, estimated effort, managed sprints and monitored metrics to ensure delivery and product quality.

Managed e-commerce portals and API integrations, increasing online sales by 40% and improving delivery efficiency via SCRUM, while reducing UAT defects by 15% through process improvements.

Gathered and documented functional requirements, assessed complexity, designed conceptual models and supervised development and testing to ensure systems met specifications.

Captured and documented functional requirements, analyzed complexity and conceptual models, supervised development/testing, and proposed process improvements for application systems.

Coordinated and monitored projects for Banco Itaú, managing schedules, resources, risks and project closure while tracking cost, time and quality indicators.

Coordinated project management processes for bank projects, estimated schedules, managed resources, and monitored cost, time and quality metrics to ensure correct implementation.

Executed the Club de Beneficios web platform and coordinated multidisciplinary teams across dev squads, managing a $300K+ budget and presenting KPIs and risk reports to executive leadership.

Collected user requirements, produced clear specifications, supervised development/testing and ensured technical control of vendor-delivered tasks.

Gathered and documented user requirements, assessed complexity, updated scope and functional specifications, and supervised system development and testing.

Gathered requirements and configured insurance products, developed user stories and technical documentation, and supervised development and functional testing for policy issuance and renewal improvements.

Configured insurance products in RECTOR and developed Oracle PL/SQL business rules, reducing errors by 25% and manual tasks by 40%, while achieving 95% on-time project delivery across initiatives.

Managed end-to-end projects, defined service models and processes, prepared functional/technical documentation, conducted testing and led post-production support and incident resolution.

Led project teams to analyze business needs, define solutions, produce functional/technical documentation, estimate effort, and manage project delivery and post-production support.

Developed web pages and applications and provided user support for municipal systems, contributing to web and application development projects.

Developed web pages and applications and provided user support for municipal systems, contributing to web and application maintenance.

Developed and maintained administrative systems using Visual Basic 6 and Access, led mobile application projects and managed platform migration to SQL Server.

Developed and maintained administrative systems using VB6 and Access, led mobile application projects and managed platform migration to SQL Server.

Earned the Remote Work Professional Certification (RWPC) from CertiProf in January 2025.

Completed Digital Marketing Fundamentals through Google, originally issued in September 2020 and renewed in January 2025.

Completed UX/UI Design Fundamentals course at Future Skills Agency in Buenos Aires in December 2024.

Completed an Account-Based Marketing Strategy course at Emblue Academy in April 2023.

Completed ITIL v3 Foundations training.

Achieved Scrum Foundations Professional Certificate (SFPC) from CertiProf in January 2025.

Completed the 'Business for All' program through Harvard Business Publishing in partnership with Santander Skills in March 2023.

Completed a Bachelor's degree in Computer Engineering with coursework in software development, databases, and systems engineering.