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@lenavinmacariola
Dedicated customer service professional with proven multitasking abilities.
I am a dedicated customer service professional with a strong background in service delivery and multitasking. My experience spans over two years in customer service roles, where I have honed my skills in communication, complaint resolution, and service standard compliance. I pride myself on my ability to listen to customers, understand their needs, and provide effective solutions that enhance their experience.
At United Coconut Planters Life Assurance Corporation, I excelled as a Customer Service Representative, where I was responsible for maintaining high levels of customer satisfaction. I utilized forward-thinking strategies to address customer concerns and provided primary support to both internal and external customers. My role at SmoothMoves, Inc. further solidified my expertise in customer service, allowing me to assist customers with product inquiries and resolve complaints efficiently.
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Work history, roles, and key accomplishments
SmoothMoves, Inc.
Feb 2023 - Apr 2024 (1 year 2 months)
Maintained customer satisfaction by addressing inquiries and resolving issues related to software products. Utilized various communication tools to assist customers and provide tailored solutions.
United Coconut Planters Life Assurance Corporation
Apr 2021 - Feb 2023 (1 year 10 months)
Provided primary customer support to internal and external customers, maintaining high customer satisfaction through effective communication and problem-solving strategies. Addressed customer needs and resolved complaints efficiently.
Degrees, certifications, and relevant coursework
Bachelor of Science, Entrepreneurship
2017 - 2020
Activities and societies: Vice President – Young Entrepreneurs Society (NEU Org.)
Completed a Bachelor of Science in Entrepreneurship, focusing on the principles of starting and managing a business. Developed skills in business planning, marketing, and financial management.
Software and tools used professionally
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