Lenah Moswane
@lenahmoswane
Customer-focused sales and support professional with 6+ years driving revenue and retention.
What I'm looking for
I am a customer-focused sales and support professional with over six years' experience across retail supervision, call center operations, direct sales, and marketing. I consistently meet and exceed sales targets while managing high-volume inbound and outbound call operations and maintaining accurate CRM records.
In retail leadership I supervised daily operations at a high-traffic venue, resolved escalations, and drove monthly sales growth; in contact center roles I converted leads into registrations and met strict performance metrics. I have practical experience promoting financial products, assisting clients through application processes, and conducting market research to inform sales strategies.
I work effectively in remote setups with a fully equipped home office and reliable internet, am flexible to US/UK/European hours, and bring strong written and verbal communication, administrative, and CRM skills to support customer success and revenue objectives.
Experience
Work history, roles, and key accomplishments
Retail Supervisor
Hard Rock Café
Jan 2019 - Jan 2024 (5 years)
Supervised daily retail operations in a high-traffic environment, resolved escalated customer issues, and processed transactions accurately while consistently achieving and exceeding monthly sales targets.
Sales & Marketing Rep
IP Marketing Ltd
Jan 2017 - Dec 2018 (1 year 11 months)
Developed and executed sales strategies, generated leads, closed deals, and conducted market research and competitor analysis to support revenue growth.
Call Center Agent
Nova Connect Academy
Handled high-volume inbound and outbound calls, converted leads into student registrations, and maintained CRM records while meeting daily and weekly performance targets.
Sales Consultant
PayJoy
Promoted mobile financing solutions, assisted clients with applications and approvals, and processed documentation to achieve monthly sales targets.
Education
Degrees, certifications, and relevant coursework
Mphebana Secondary School
National Senior Certificate, General Secondary Education
Completed National Senior Certificate (Grade 12) at Mphebana Secondary School in 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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