Leila Fernanda
@leilafernanda
Marketing professional with expertise in customer service and social media.
BrazilWhat I'm looking for
I'm Leila Fernanda Landim, a dedicated marketing professional with a strong background in customer service and social media management. My academic journey in Marketing Technology at UNIP has equipped me with the skills necessary to excel in various marketing roles. I thrive in dynamic environments where I can leverage my customer service experience to enhance brand engagement and drive sales.
Throughout my career, I have held various positions that have honed my abilities in customer interaction and sales processes. From my role as a Customer Service Analyst at UNITONO to my experience as a Telemarketing Attendant at LIQ CORP, I have consistently prioritized customer satisfaction and effective communication. My recent training in digital marketing, including courses on Facebook and Instagram Ads, has further expanded my skill set, allowing me to contribute effectively to marketing strategies.
Experience
Work history, roles, and key accomplishments
Temporary Store Salesperson
Kopenhagen-Chocolate Shop
Apr 2025 - Apr 2025 (0 months)
Handled customer service in the chocolate sales area, ensuring customer satisfaction during peak seasons. Supported sales operations for various chocolate products.
Temporary Store Assistant
Lacoste-Clothing Store
Nov 2024 - Dec 2024 (1 month)
Provided customer service, assisted with stock management, and supported fitting room operations. Ensured a smooth shopping experience for customers.
Customer Service Analyst
Unitono Contact Center
Apr 2021 - Aug 2021 (4 months)
Served as a junior trainee customer service analyst, handling various customer inquiries and resolving issues. Maintained high standards of customer interaction.
Promoter of Products and Services
Safe Haven
Nov 2020 - Jan 2021 (2 months)
Promoted products and services primarily through social media channels, engaging with potential customers. Developed strategies to increase brand visibility online.
Telemarketing Attendant
Liq Corp - SP
Jan 2019 - Jul 2020 (1 year 6 months)
Provided receptive customer service in the sales area, handling incoming calls and inquiries. Successfully addressed customer needs and contributed to sales targets.
Secretary
CFC Innovate - PI
Jun 2014 - Nov 2017 (3 years 5 months)
Managed customer service for telephony and processes, and performed general secretarial duties. Ensured efficient office operations and client communication.
Education
Degrees, certifications, and relevant coursework
UUUNIP - Paulista University
Bachelor of Technology, Marketing Technology
Completed a higher education program in Marketing Technology. Focused on principles and applications relevant to modern marketing strategies.
CEMEB
High School Diploma, General Studies
Completed secondary education. Acquired foundational knowledge across a broad range of academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
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