LCLarissa K Carvalho
@larissakcarvalho
Dedicated telemarketing operator with strong communication and organizational skills.
BrazilWhat I'm looking for
My name is Larissa Kelly de Carvalho, and I am a dedicated telemarketing operator with extensive experience in customer service and administrative support. I have worked in various roles, including as an administrative assistant and technical support, where I honed my skills in conflict mediation and customer engagement. My background in biotechnology and law, although incomplete, has provided me with a unique perspective on problem-solving and critical thinking.
Throughout my career, I have demonstrated my ability to manage multiple tasks efficiently while maintaining a high level of customer satisfaction. I am proactive and organized, always striving to improve processes and enhance the customer experience. I am passionate about working in a team environment where I can contribute my skills and learn from others.
Experience
Work history, roles, and key accomplishments
Telemarketing Operator
Teleperformance
Jul 2024 - Jul 2024 (0 months)
Handled inbound and outbound telemarketing calls, mediating conflicts through chat, voice, and email. Developed strong communication skills while addressing customer inquiries and issues.
Telemarketing Operator
Notre Dame Intermedica
Nov 2023 - Apr 2024 (5 months)
Provided inbound telemarketing services, assisting customers with inquiries and promoting services. Enhanced customer satisfaction through effective communication.
Telemarketing Operator
Concentrix
Oct 2023 - Oct 2023 (0 months)
Engaged in inbound telemarketing operations, addressing customer needs and providing information about services. Strengthened skills in customer interaction and support.
Administrative Assistant and Technical Support
Império Brasil Proteção Veicular
Apr 2022 - Apr 2023 (1 year)
Responsible for daily report preparation, risk management, and vehicle monitoring. Provided technical support and public service, enhancing operational efficiency.
Sales Attendant
LK SERVIÇOS
Nov 2011 - Jan 2017 (5 years 2 months)
Managed sales and maintenance of electronic devices and accessories. Provided technical support and organized inventory, ensuring customer satisfaction.
Sales Attendant
Goiânia Fashion
Feb 2009 - Nov 2011 (2 years 9 months)
Responsible for selling clothing, jewelry, and accessories. Managed inventory and cash register operations, ensuring a smooth sales process.
Education
Degrees, certifications, and relevant coursework
Universidade Federal Rural do Semi-Árido
Bachelor's Degree, Biotechnology
2017 - 2021
Pursued a Bachelor's degree in Biotechnology, focusing on the principles and applications of biological systems and organisms in technology.
Faculdade do Vale do Jaguaribe
Bachelor's Degree, Law
2013 - 2014
Studied Law with a focus on legal principles, systems, and practices, although the degree remains incomplete.
Colégio UNIC
High School Diploma, General Education
2010 - 2012
Completed high school education, acquiring foundational knowledge and skills necessary for further education and professional development.
Availability
Location
BrazilAuthorized to work in
Job categories
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