Heather Paul

Operate PBX systems to answer and forward calls, provide patient and visitor assistance, maintain call logs and emergency systems, and support general administrative tasks to ensure smooth hospital communications.

Provided front-desk patient care including history intake, appointment scheduling, patient portal updates, payment processing and end-of-day cash reconciliation to maintain efficient clinic operations.

Performed ophthalmic workups and 8-point exams, scribed clinical visits, prepared patients for injections, and operated diagnostic equipment to support retina specialists and improve patient throughput.

Documented patient encounters, educated patients on procedures, administered medications and coordinated referrals to streamline clinical workflows in an ophthalmology practice.

Conducted ophthalmic workups and 8-point exams, scribed and prepped patients for injections, and operated diagnostic instruments to assist retinal specialists and support clinical care.

Managed patient data entry, appointment scheduling, vitals collection and medication administration while operating diagnostic equipment to support ophthalmic clinic workflows.

Performed patient testing, assisted physicians as scribe/medical assistant, managed cash drawer and insurance communications, and handled ordering of specialty lenses and office supplies.

Handled phone communications, appointment scheduling, cash drawer duties and maintained patient profiles and insurance information using Compulink to ensure accurate front-desk operations.

Previously enrolled in nursing studies at Keiser University; coursework toward nursing but did not complete a degree.

Activities and societies: Civil Air Patrol (2003-2007); Officer Academy Graduate; National Color Guard competitor

Earned a High School Diploma and participated in Civil Air Patrol from 2003 to 2007, including Officer Academy and National Color Guard competitions.