Open to opportunities

Amra Brown

@amrabrown

Message

I support eye-care teams with accurate diagnostics, telehealth, and patient education.

United States

Message

What I'm looking for

I'm looking for a patient-focused eye-care or telehealth role where I can support clinical teams through accurate diagnostics, HIPAA-compliant records, scheduling, remote patient education, and responsive customer service.

I've supported eye-care teams at Atlanta Eye Consultants, Clarkson Eyecare, Brookleigh Family Eyecare, and My Eyelab through diagnostic testing, patient records, scheduling, and patient education.

At Atlanta Eye Consultants, I conduct visual field and refraction testing with 98% accuracy, maintain HIPAA-compliant records, and help reduce data-entry errors by 20%. I also educate more than 15 patients each month through virtual sessions and follow-up calls.

I've coordinated remote consultations, contact lens fittings, glasses selection, post-op follow-ups for LASIK and cataracts, and more than 100 monthly appointments. My experience includes answering patient questions by phone and email, resolving 95% of queries at Clarkson Eyecare.

I'm comfortable working independently in fast-paced settings using optometric software, telehealth tools, and diagnostic equipment. I also provide conversational Spanish support for Spanish-speaking patients.

Experience

Work history, roles, and key accomplishments

Current

OD Technician

Current

Atlanta Eye Consultants

Jul 2024 - Present (2 years 2 months)

Collaborated with healthcare teams to provide comprehensive patient care via in-person and telehealth platforms. Conducted diagnostic testing with 98% accuracy and maintained HIPAA-compliant patient records, reducing data entry errors by 20%.

Patient Care Telehealth Diagnostic Testing Refraction HIPAA compliance Patient Education Eye Drops Administration Eye Pressure Measurement

OD Technician

Clarkson Eyecare

Nov 2021 - Apr 2024 (2 years 5 months)

Performed efficient data entry in EHR systems and assisted doctors in patient care and remote consultations. Provided exceptional customer service by resolving 95% of patient queries and scheduled 100+ appointments monthly.

Data Entry Patient Care Remote Consultations Frame Selection Customer Service Appointment Scheduling Patient Education

Optician / Key Holder

Brookleigh Family Eyecare

Dec 2020 - Nov 2021 (11 months)

Entered and updated patient information in computer systems with 100% accuracy. Utilized software and auto-refractometers for patient pretesting and assisted patients remotely via phone/email.

Data Entry Patient Information Management Refractometer Customer Service Payment Processing Remote Assistance

OD Technician

My Eyelab

Jun 2020 - Dec 2020 (6 months)

Performed data entry, record maintenance, and clerical tasks supporting healthcare operations. Communicated with patients remotely regarding glasses arrival, appointments, and vision improvement recommendations.

Data Entry Record Maintenance Clerical Support Patient Communication Remote Support Appointment Management