Open to opportunities

Bianca Quintana

@biancaquintana

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Dedicated healthcare professional with extensive patient care experience.

United States

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What I'm looking for

I am seeking a role in a supportive healthcare environment that values patient care and offers opportunities for professional growth.

I am a dedicated healthcare professional with a strong background in patient care and office management. With experience as a Patient Care Associate at MemorialCare Millers Children's Hospital, I have honed my skills in providing efficient support services, assisting in direct patient care, and managing patient information using EPIC medical EMR. My commitment to delivering exceptional patient experiences is evident in my ability to triage inquiries and maintain a smooth operation within the healthcare environment.

Previously, I served as an Office Manager and Ophthalmology Technician at Lucent Vision, where I shaped office culture and improved patient customer service. My role involved streamlining protocols, managing junior staff, and overseeing insurance verification and claims processing. I also have experience as an Ultrasound Technician, performing various ultrasound procedures and maintaining a sterile environment. My diverse skill set and ability to work both independently and collaboratively make me a valuable asset in any healthcare setting.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Associate

Current

MemorialCare Millers Children's Hospital

Nov 2021 - Present (3 years 10 months)

Responsible for a broad range of support services to ensure efficient patient operations. Assisted professional staff in direct patient care, including taking vitals, admitting and discharging patients, and scheduling visits. Maintained patient information and supplies, and prepared required reports.

Patient Care Patient Discharge Scheduling

Office Manager/Ophthalmology Tech

Lucent Vision- Ophthalmology

Apr 2017 - Present (8 years 5 months)

Shaped office culture and improved patient customer service and employee working habits. Streamlined protocols, developed marketing strategies, and evaluated practice performance. Managed junior staff and assisted doctors with in-office procedures and outpatient surgeries.

Office Management Customer Service Marketing Strategy Insurance Verification Accounts Receivable LASIK Concierge

Extern/Ultrasonographer

United Medical Imaging of Downey

Jun 2015 - Present (10 years 3 months)

Performed a variety of ultrasounds including Abdominal, Obstetrics, Gynecology, Vascular, Soft Tissue/Small Parts & Breast. Verified patient clinical history, evaluated prior studies, and completed ultrasound technician worksheets for radiologists. Maintained a clean and sterile environment, stocked ultrasound rooms, and assisted in breast and thyroid biopsies.

Ultrasound Sonography Sterilization Inventory Management Biopsy Assistance Ultrasound Machine Calibration Acuson

Medical Receptionist/Medical Records Clerk

United Medical Imaging

Feb 2015 - Present (10 years 7 months)

Provided patient-oriented service in a clinical front office setting, performing clerical and administrative duties. Greeted and checked in patients, answered multiple phone lines, and collected patient co-pays and insurance payments. Verified patient information and insurance eligibility, processed paperwork, and made follow-up appointments.

Clerical Administrative Work Patient Check In Phone Answering Insurance Verification Customer Service Multi Line Phone Systems

Ultrasound Technician

Caresite Health Imaging Center

Feb 2015 - Present (10 years 7 months)

Performed adult ultrasounds including Abdominal, Obstetrics, Gynecology, Vascular, Soft Tissue/Small Parts & Breast, and 3D/4D Fetal Ultrasound. Verified patient clinical history, evaluated prior studies, and performed ultrasound-guided breast biopsies and thyroid FNAs. Maintained a clean and sterile environment, stocked ultrasound rooms, and managed front desk operations including billing and app

Ultrasound Sonography Biopsy Assistance Sterilization Inventory Management Billing

Education

Degrees, certifications, and relevant coursework

WCUI

Associate of Arts, Science

2013 - 2015

Completed an Associate of Arts degree in Science, gaining foundational knowledge in various scientific disciplines. The curriculum prepared me for further studies and practical applications in the medical field.

Renaissance High School for the Arts

High School Diploma

Obtained a High School Diploma, completing a comprehensive curriculum that provided a strong educational foundation. Developed essential academic and interpersonal skills during this period.