Open to opportunities

Legacy Summers

@legacysummers

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Compassionate professional with 5+ years in customer service.

United States

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What I'm looking for

I seek a role that values compassion and teamwork, offering opportunities for growth.

I am a compassionate and adaptable professional with over five years of experience in customer service, client support, and direct care roles. My journey has equipped me with the skills to resolve customer issues effectively, navigate CRM systems, and handle sensitive situations with utmost professionalism. I pride myself on my strong communication skills, patience, and ability to thrive in fast-paced, remote-first environments.

Throughout my career, I have consistently demonstrated a proactive approach to building relationships and improving customer experiences. My recent role as a Customer Service Representative at iQor allowed me to deliver exceptional support through various channels, achieving strong KPIs in first-call resolution and customer satisfaction. I have also worked as a Direct Support Professional, where I implemented personalized care plans for individuals with intellectual disabilities, ensuring their safety and emotional support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

iQor

Sep 2024 - Mar 2025 (6 months)

Delivered customer support via phone, email, and live chat in a fully remote environment. Resolved billing, account, and technical inquiries using internal CRM systems. Maintained professionalism while managing a high volume of interactions.

CRM Systems Customer Support Technical Support Remote Work

Paraprofessional

RCM Healthcare Services

Aug 2023 - Mar 2024 (7 months)

Supported students and staff in both classroom and virtual learning settings. Assisted in implementing behavioral interventions to promote student success. Maintained communication with staff and families on student progress.

Behavioral Interventions Communication

Direct Support Professional

Mercy Drive Inc

Mar 2022 - Jun 2023 (1 year 3 months)

Delivered daily care for individuals with intellectual disabilities. Implemented personalized care plans and ensured safety and emotional support. Maintained accurate documentation of behaviors, incidents, and milestones.

Direct Care Documentation Emotional Support

Direct Support Professional

Daybreak Independent Services

Aug 2020 - Dec 2021 (1 year 4 months)

Aided clients in daily activities and independent living skill development. Supported clients with hygiene, nutrition, errands, and life planning. Built meaningful relationships to improve clients’ emotional well-being.

Independent Living Skills Relationship Building

Customer Service & Cash Handling

Barnyard BBQ

Jan 2018 - Dec 2019 (1 year 11 months)

Managed POS transactions with accuracy and professionalism. Handled customer inquiries and resolved complaints effectively. Maintained organized workspaces and contributed to team productivity.

Customer Service Productivity

Education

Degrees, certifications, and relevant coursework

Harlem Village Academies High School

High School Diploma, General Studies

Completed high school education, focusing on core academic subjects. Developed foundational knowledge and skills necessary for further education and professional roles.