Kal User

I am a detail-oriented professional with extensive knowledge in customer service, backed by excellent oral and written communication skills. My experience has equipped me with remarkable problem-solving capabilities and the ability to multitask effectively. I thrive in developing productive working relationships and managing multiple responsibilities without compromising quality.

In my role as a Customer Service Representative, I managed inbound inquiries through various channels, providing accurate information on products and services while ensuring customer satisfaction. I documented all interactions in CRM systems and collaborated with teammates to resolve complex issues. Currently, I work as a Direct Care Staff at Moonlight Group Home, where I manage challenging behaviors and assist clients with daily living activities, always focusing on their dignity and independence.