Lee Marie Geroquiah
@leemariegeroquiah
I support e-commerce customers across email, chat, and phone using Zendesk, HubSpot, and Shopify.
PhilippinesWhat I'm looking for
I support e-commerce businesses and online brands with customer service that keeps people coming back. I handle customer inquiries across phone, email, and chat, manage orders and reservations, and resolve complaints before they become churn.
In my customer service training at La Planta de Hotel, I handled 50+ guest inquiries per shift while maintaining a live reservation database with zero data errors. I also de-escalated guest concerns and worked to resolve issues on first contact.
As a freelance E-Commerce Customer Service and Customer Success VA, I use Zendesk, HubSpot, and Shopify for CRM, customer, and order management. I'm certified in Customer Service Fundamentals, Zendesk Support Essentials, and HubSpot CRM.
I'm ready for full-time remote support work across US, UK, and AU time zones. My dedicated home office includes a 100 Mbps fiber connection, mobile hotspot backup, laptop, headset, webcam, and UPS for uninterrupted customer support.
Experience
Work history, roles, and key accomplishments
E-Commerce Customer Service & Customer Success VA
Freelance
Sep 2026 - Present (0 months)
Providing customer service and customer success support for e-commerce and online businesses on a freelance/VA basis, including email, chat, and phone support, CRM management, and complaint resolution.
E-Commerce Customer Service & Customer Success VA
Sep 2026 - Present (0 months)
Providing customer service and customer success support for e-commerce and online businesses on a freelance/VA basis — email, chat, and phone support, CRM management (Zendesk, HubSpot, Shopify), order and inquiry handling, and complaint resolution. Actively building expertise through certifications in Customer Service Fundamentals, Zendesk Support Essentials, and HubSpot CRM while maintaining a de
Customer Service Trainee — La Planta Hotel De Bais
La Planta de hotel
Jan 2026 - Mar 2026 (2 months)
Handled 50+ guest inquiries per shift across phone, email, and in-person channels
Maintained and updated a reservation database, ensuring accuracy for daily bookings
De-escalated guest complaints, resolving issues on first contact to protect guest satisfaction
Education
Degrees, certifications, and relevant coursework
Bais city national high school
High School Diploma, Food and beverage services
2024 - 2026
Completed my work immersion at a hotel in Bais City. I handled real hotel operations including guest service, food service, and housekeeping support. The training gave me a lot of tasks and responsibilities which helped me develop discipline, time management, and strong customer service skills. This experience trained me well and taught me a lot about teamwork and working in the hospitality indust
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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