Jarid Fernandez

I’m a reliable, detail-oriented Customer Support Virtual Assistant with hands-on experience managing email-based customer support, order tracking, and returns/exchanges across e-commerce, real estate, and service businesses. I focus on fast, professional responses that keep customers satisfied.

In my recent role as a Customer Service Representative (remote), I answered inquiries promptly via Gmail and Klaviyo, and I resolved order and product questions with accuracy. I managed exchanges and returns, coordinating with CRM records to keep information up to date and prevent delays.

I’m comfortable working across multiple tools and staying organized under flexible schedules. I’ve supported customers consistently through Zendesk, GoHighLevel, OpenPhone, and Gmail, while maintaining records in QuickBooks and spreadsheets and coordinating workflows with Slack.

I also bring growth-minded support experience beyond email, including customer service and back-end administration. I’m excited to continue expanding into broader Executive Assistant responsibilities while keeping communication, scheduling, and workflows running smoothly.