Looking for a job

YEMURAYI MANYANGADZE

@yemurayimanyangadze

Message

I'm a chartered digital marketer based between Zimbabwe and South Africa.

South Africa

Message

What I'm looking for

I enjoy working with customers, acquiring them through sales and resolving customer issues in order to retain them. In my next position I am targeting a leadership role with a collaborative, customer and team-focused environment. I would love an opportunity to learn and grow my skills in the marketing industry.

I am a high achiever who is Sales driven and well-equipped in Customer Service. I have the ability to translate knowledge into practice while adding value to a dynamic and progressive company. Bringing my passion to purpose and owning it! Passionate about digital and modern marketing trends which enhance customer service offerings, sales and customer satisfaction thus leading to retention, loyalty to bring positive ROI and an increase in business revenues.

I am very passionate about customer acquisition, sales, customer service, relationship, and transactional marketing. I can retain customers through best practices in customer relationship management (CRM)making the company an industry market leader.

Well groomed, patient, confident, self-motivated, ability to motivate teams and work well under minimum supervision.

Ability to work well under pressure at high speed, team leader, team player, compassionate, always willing to help, caring, persuasive, very attentive.

Experience

Current

Digital Marketing Manager

Current

Hwindi Taxis

Jun 2018 - Present (6 years)

Hwindi began operation in 2018 as one of the first ehailing taxi services in Zimbabwe. I joined the team to help in the marketing of their new application. Over a period of time we managed to raise awareness and onboard a significant number of users on to the platform thorough aggressive marketing strategies and the use of various digital marketing platforms.

Zendesk Communication Customer Service Marketing Remote Team Product Marketing Google Analytics Problem Solving Customer Experience Product Strategy Sales Strategy

Team leader contact centre

CBZ Bank Zimbabwe

Aug 2015 - Jun 2018 (2 years 10 months)

Service excellence provision to customers through inbound and outbound calls, telemarketing of products and services and digital marketing. Resolving customer queries to ensure customer satisfaction. Making appropriate recommendations to my team on ways to improve customer service.