Looking for a job

Leah Omari

@leahomari

Customer Support Specialist at Bein Systems Ltd, resolving customer inquiries while supporting sales, operations, and staff.

Kenya

Message

What I'm looking for

I’m seeking a role in a dynamic customer support environment where I can apply my customer service experience and cultural sensitivity.

At Bein Systems Ltd, I manage customer relationships and work to resolve inquiries, complaints, and service requests. I also support sales development, coordinate suppliers, and prepare operational, sales, and customer service reports.

At ZukuFiber, I handled customer calls, processed orders and payments, and resolved service issues. I also followed up with customers, supported service upgrades, and trained new call center agents.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Bein Systems Ltd

Aug 2025 - Present (1 year 2 months)

Drive business growth through sales development and client acquisition while managing customer relationships and daily operations. Supervise staff, coordinate with suppliers, and prepare operational reports.

Sales Development Client Acquisition Customer Relationship Management Operations Management Vendor Management Staff Supervision Reporting Brand Management

Tele Center Agent

ZukuFiber

Oct 2023 - Jul 2025 (1 year 9 months)

Handled 60+ inbound customer calls daily with a 95%+ first-call resolution rate, processed orders and payments, and resolved complaints. Executed outbound campaigns achieving 25% conversion on up-sell and cross-sell initiatives.

Inbound Calls Outbound Calls CRM Order Processing Payment Processing Complaint Resolution Active Listening Empathy Follow up calls Customer Retention Upselling Cross Selling Market Research Database Management Training Onboarding Feedback Collection

Sales Manager

Agriq-QuestLTD

Apr 2022 - Sep 2023 (1 year 5 months)

Acquired 40+ new B2B clients and expanded market presence by 35%, consistently achieving 120% of quarterly sales targets. Developed sales strategies that increased annual revenue by 45% and supervised a team of 4 sales representatives.

B2B Sales Prospecting Relationship Development Lead Conversion Sales Strategy Revenue Growth Customer Relationship Management Upselling Cross Selling Referral Generation Market Analysis Team Supervision Coaching Performance Monitoring

Direct Sales Representative / Customer Service

SBCKenya (Pepsi)

Jan 2020 - Mar 2022 (2 years 2 months)

Developed direct sales channel by recruiting 50+ new retail customers and maintained full accountability for inventory management. Achieved 100% debt collection rate and zero discrepancies in cash handling.

Direct Sales Channel Development Retail Recruitment Inventory Management Debt Collection Cash Handling Stock Reconciliation Sales Reporting Performance Analytics Customer Complaint Resolution Customer Satisfaction

Marketing Assistant

East African Breweries Limited (EABL)

Oct 2017 - Dec 2019 (2 years 2 months)

Collaborated with marketing manager to develop and execute marketing strategies across multiple brand portfolios. Coordinated brand activations and promotional events, increasing brand visibility by 40%.

Marketing Strategy Market Research Consumer Behavior Analysis Competitive Analysis Brand Activation Event Coordination Advertising Campaigns Promotional Materials Vendor Management Trade Visits Competitive Intelligence

Sales Representative / Customer Service

Eighty Four Inspired LTD

Oct 2013 - Sep 2017 (3 years 11 months)

Serviced existing accounts and established new customer relationships through strategic daily planning and territory management. Processed customer orders efficiently and submitted comprehensive activity reports.

Account Management Territory Management Order Processing Activity Reporting Market Conditions Monitoring Competitive Analysis customer relationship building