Open to opportunities

Léo Décarre

@ldecarre

Message

I test and improve French conversational responses through precise analysis and reformulation.

France

Message

What I'm looking for

I'm looking to test and evaluate French conversational products, improving response quality, reformulation, instruction adherence, and user-focused outcomes through careful analysis and synthesis.

At eKonsilio, I managed remote customer exchanges in the automotive sector, reformulating user expectations and delivering tailored solutions while optimizing response times and exchange length.

I also supported the Saline Royale Project with in-depth documentary research and archive processing for a public-interest territorial development impact study. My public law studies strengthened my ability to analyze texts, compare complex information, and build reasoned arguments.

Experience

Work history, roles, and key accomplishments

Digital Customer Relations Specialist

Genius

Jul 2022 - Jun 2024 (1 year 11 months)

Conducted and monitored remote exchanges, precisely reformulating users' expectations. Analyzed requests and proposed suitable, tailored solutions, managing customer satisfaction by optimizing response time and exchange length.

Reformulation Analysis Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Université Lumière Lyon 2

Master 1, Public Law

2021 - 2024

Advanced specialization in public law, with a particular interest in intercompany relations and the legal framework for public procurement. Study of issues relating to resource management and the public interest.