Layne Cordray
@laynecordray
I resolve customer account issues and support high-volume operations with precision.
United StatesWhat I'm looking for
I'm currently resolving customer concerns and managing accounts at RENT-A-CENTER, using phone and digital channels to support clients and maintain accurate CRM documentation.
I apply active listening and troubleshooting to identify payment solutions across a high volume of accounts, meeting 100% of collection and sales goals.
Previously, I supported store operations as an Assistant Manager at Scooter's Coffee, where I trained employees, handled customer complaints, scheduled labor, managed inventory, and helped improve service speed.
My production and warehouse experience at Henniges and Freeze Dried USA strengthened my troubleshooting, quality control, inventory, safety, and high-volume workflow skills. I reduced defect rates by 15% at Henniges through careful parts inspection and adherence to quality guidelines.
Experience
Work history, roles, and key accomplishments
Resolve customer concerns professionally via phone and digital channels, manage customer accounts and documentation within a CRM, and apply active listening and troubleshooting skills to meet collection and sales goals.
Education
Degrees, certifications, and relevant coursework
Keokuk High School
High School Diploma, General Studies
2011 - 2015
Earned a high school diploma from Keokuk High School from 2011 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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