Open to opportunities

Ashunti Fobb

@ashuntifobb

Message

Customer-focused operations and support professional with proven leadership and problem-solving.

United States

Message

What I'm looking for

I seek a customer-focused role combining hands-on operations or support with opportunities to lead, train colleagues, and improve processes in a collaborative, reliable environment.

I am a customer-focused professional with over five years of combined experience in customer service, retail, and operations, consistently exceeding performance goals through strong communication, reliability, and adaptability. I have provided high-volume multi-channel support, operated production equipment, and mentored teammates, demonstrating leadership and a track record of measurable contributions.

My strengths include conflict resolution, training, CRM proficiency (Zendesk, Freshdesk), and efficient remote collaboration using Slack, Zoom, and Google Meet; I pair technical tools with a service-oriented mindset to drive team success and operational continuity.

Experience

Work history, roles, and key accomplishments

Compression Operator

Alliance Compressor

Jan 2022 - Mar 2025 (3 years 2 months)

Operated and maintained compressors to ensure continuous production flow, mentored new operators, and consistently exceeded performance targets contributing to operational goals.

Mentoring Troubleshooting Safety Procedures Performance Optimization Team Collaboration

Customer Support Associate

Amazon

Aug 2020 - Dec 2021 (1 year 4 months)

Provided multi-channel customer support resolving billing, shipping, and product inquiries while meeting daily quality and resolution-time targets in a high-volume remote environment.

Customer Support Zendesk Freshdesk Phone Support Chat Support Email Support Remote Collaboration

Retail Associate

Walmart

May 2018 - Jul 2020 (2 years 2 months)

Assisted customers with purchases, returns, and inquiries, managed transactions accurately, and maintained merchandising and store presentation to ensure product availability.

Cash Handling Merchandising Customer Service Inventory Management

Cashier / Sales Associate

Dollar General

Jan 2016 - Apr 2018 (2 years 3 months)

Delivered fast, friendly service in a high-volume environment, balanced cash drawers daily with 100% accuracy, and supported stocking and merchandising operations.

Cash Handling Customer Service Stocking Merchandising Accuracy Teamwork