Layla Malik
@laylamalik
Dedicated healthcare professional with strong communication and management skills.
ZimbabweWhat I'm looking for
I am an ambitious and hardworking individual with a diverse background in healthcare administration and customer support. My experience as a GP pension administrator has honed my ability to manage complex inquiries and ensure accurate processing of pension records. I thrive in busy environments and am committed to delivering high-quality service to both colleagues and service users.
Previously, I worked as a Care Coordinator, where I managed the needs of service users and coordinated care teams to ensure optimal service delivery. My strong communication skills and attention to detail have enabled me to effectively liaise with various stakeholders, ensuring that care plans are tailored to individual preferences and needs. I take pride in my ability to maintain a positive and supportive atmosphere for both staff and service users.
Experience
Work history, roles, and key accomplishments
GP Pension Administrator
PCSE
Jan 2025 - Present (6 months)
Responded to enquiries by providing high standard communication to GP practices, processing various assessments including End of Year Self Assessment, Type 2 salaried GP, Solo, Appraisal, ICB work, and Locum. Recorded and updated information in CRM and PCSE Online systems to ensure accurate payments and pension processes, and updated GP pension records on PCSE Online and NHS Pensions Service.
Education
Degrees, certifications, and relevant coursework
Coombe Girls School
GCSE, General Studies
Activities and societies: Studied a comprehensive range of subjects to build a strong academic foundation.
Completed General Certificate of Secondary Education (GCSE) with a focus on core subjects including Maths, History, French, Science, Business Studies, English Literature and Language, Religious Education, Food Technology, and Statistics.
Tolworth Girls Sixth Form
CACHE Level 2, Health and Social Care
Undertook the CACHE Level 2 qualification at Tolworth Girls Sixth Form.
Kingston College
1st Diploma, Applied Science
Achieved a 1st Diploma in Applied Science at Kingston College.
Langley Court Rest Home Apprenticeship
NVQ Level 3, Health and Social Care
Completed an NVQ Level 3 in Health and Social Care through an apprenticeship at Langley Court Rest Home.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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