Open to opportunities

Sofia Shah

@sofiashah

Message

Detail-oriented administrator with strong organizational and customer service skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated and detail-oriented administrator with extensive experience in various administrative roles across healthcare and corporate environments. My current position as an Estates and Facilities Administrator at NHS Blood and Transplant has honed my skills in liaising with contractors, managing maintenance schedules, and handling financial queries. I take pride in my ability to ensure smooth operations across multiple sites while maintaining high standards of service.

Throughout my career, I have demonstrated my proficiency in managing confidential documents, overseeing databases, and providing exceptional customer service. My previous roles, including positions at Care UK and Actikid, have equipped me with the ability to thrive in fast-paced environments while maintaining accuracy and efficiency. I am passionate about contributing to a team that values collaboration and excellence in service delivery.

Experience

Work history, roles, and key accomplishments

Current

Estates and Facilities Administrator

Current

NHS Blood and Transplant

Apr 2014 - Present (12 years 4 months)

Liaised with contractors and departments for day-to-day operations and organized planned maintenance across 8 sites. Managed monthly finances and handled queries related to clinical waste, recycling, and deliveries.

Contractor Management Facilities Management Security Systems Financial Management Waste Management Logistics

Administrator

Actikid (Formerly Accendo Pharma Ltd)

Dec 2013 - Apr 2014 (4 months)

Managed stock checks and updated the in-house system, maintaining accurate inventory records. Handled filing and organization of invoices, and communicated with contractors and pharmacies regarding stock.

Stock Management Contractor Liaison Data Entry

Administrator

Stop Smoking Service, Wembley Centre for Health and Care

Mar 2013 - Apr 2013 (1 month)

Collaborated within a team of six to manage administrative tasks. Responsible for filing, maintaining, and archiving confidential documents.

Teamwork Confidential Document Handling Administrative Support

Administrator

NHS North West London, Communications Response Unit

Jun 2012 - Oct 2012 (4 months)

Managed the process of incoming consultation responses and oversaw the master responses database, ensuring timely updates. Handled FOI requests related to the consultation and program, providing helpdesk phone support.

Consultation Database Management Help Desk Support Communication Stream Coordination

Receptionist

Care UK, Central Middlesex Hospital

Mar 2011 - Feb 2012 (11 months)

Entered patient details into the Adastra system and contacted patients regarding appointments. Liaised with various hospital departments and managed patient complaints and queries.

Patient Management Systems (Adastra)Appointment Management Document Scanning Teamwork

Administrator

5R1 Claims

Oct 2010 - Feb 2011 (4 months)

Responsible for typing up new and existing claims and performing general filing duties. Assisted claims advisors and worked towards daily and monthly deadlines within a team.

Teamwork Document Management Administrative Support Data Entry

Receptionist

Care Dental Practice

Feb 2010 - Oct 2010 (8 months)

Advised patients on post-treatment products and managed receipts and payments using MS Excel. Arranged patient appointments and performed various administrative duties.

Teamwork Excel Payment Processing Administrative Support

Junior Administrator

Darlington Solicitors

Sep 2008 - Feb 2009 (5 months)

Managed filing and maintenance of confidential documents and organized meetings between management and potential clients. Utilized MS Word and MS Excel for various administrative tasks and engrossed documents.

Excel Meeting Coordination MS Word Administrative Support Document Engrossing

Education

Degrees, certifications, and relevant coursework

Unknown

GCSE, Multiple Subjects

Completed General Certificate of Secondary Education (GCSE) in various subjects including French, English, Art, I.T., Food Technology, and Science. Developed foundational knowledge and skills across a diverse curriculum.

Unknown

NVQ Level 2, Beauty Therapy

Achieved NVQ Level 2 in Beauty Therapy, gaining practical skills and theoretical knowledge in beauty treatments. This qualification demonstrates proficiency in industry standards and client care.

Unknown

Level 2, Business and Administration

Completed Level 2 in Business and Administration, acquiring essential skills for administrative roles. This included training in office procedures, record keeping, and communication.