amod roy
@amodroy
I’m a Microsoft 365 & cloud IT specialist delivering reliable L1/L2 support.
NepalWhat I'm looking for
I’m a results-driven IT professional with 14+ years of experience in Microsoft 365 administration, cloud infrastructure, and enterprise-level helpdesk support (L1/L2). I manage Exchange Online, SharePoint, Teams, OneDrive, and configure Entra ID (Azure AD) for secure access using MFA, Conditional Access, and RBAC, while supporting multilingual teams across global environments remotely.
In my current role, I administer a Microsoft 365 environment and provide L1/L2 support for approximately 500 users and 1,000 managed devices. I handle device enrollment, compliance policies, and application deployment through Microsoft Intune (MDM/MAM), and maintain Windows Server infrastructure (Active Directory, DNS, DHCP, Group Policy). I’m also certified in Azure Fundamentals (AZ-900) and AWS Cloud Practitioner, and I’m motivated by remote-ready collaboration and dependable IT outcomes.
Experience
Work history, roles, and key accomplishments
Microsoft 365 & Cloud IT Specialist
Sysamic K.K.
Jan 2024 - Present (2 years 5 months)
Administers a Microsoft 365 environment including Exchange Online, SharePoint, Teams, Intune, and Entra ID. Provides L1/L2 helpdesk support and manages device enrollment, compliance policies, and Windows Server infrastructure.
IT Support Specialist
SoftBank Corp.
Apr 2011 - Dec 2023 (12 years 8 months)
Supported Microsoft 365 services for internal users, including Exchange, Teams, SharePoint, and OneDrive. Performed Windows updates and patch management, handled PC setup and hardware refreshes, and provided L1/L2 helpdesk support through a ticketing system.
Education
Degrees, certifications, and relevant coursework
Meikai University
Bachelor of Arts, Hospitality & Tourism Management
2007 - 2011
Earned a B.A. in Hospitality & Tourism Management from Meikai University from 2007 to 2011.
Jishugakukan Japanese Language School
Japanese Language Studies
2005 - 2007
Completed Japanese Language Studies at Jishugakukan Japanese Language School from 2005 to 2007.
Cambridge College
High School Certificate
2002 - 2004
Completed high school education and received a High School Certificate from Cambridge College from 2002 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Job categories
Skills
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