Lawrence Mwihaki

I’m a customer-focused and results-driven professional dedicated to delivering exceptional service and enhancing customer satisfaction. In my Customer Service Representative experience, I identified potential customers, responded to guest inquiries promptly, resolved issues to ensure satisfaction, and built lasting long-term customer relationships through clear communication and tailored solutions.

Previously as an Office Assistant, I supported day-to-day operations by performing accurate data entry, maintaining organized filing systems, and managing stock levels and inventory records. I also greeted and assisted visitors, answered and directed phone calls efficiently, ordered office supplies for timely restocking, and identified and reported maintenance needs while maintaining safety awareness as per company policies.