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Lawrence Horowitz

@lawrencehorowitz

Operations specialist at BBYO who improved program processes and CRM data accuracy for summer programs serving over 400 participants.

United States
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At BBYO, I lead daily operations for summer programs, coordinating staff schedules and travel logistics for over 400 participants. I also oversee a $30,000 program budget and use participation data and feedback to improve processes.

In my current role, I optimized Salesforce and Airtable to improve data accuracy and boost participant retention. Before that, as a Customer Service Specialist at BBYO, I served as the liaison between 10 regional offices and central operations and developed training resources and FAQs to reduce support inquiries.

Across nonprofit, education, and government settings, I’ve worked on program operations, recruitment, and policy analysis. At the United States Postal Service, I analyzed candidate data and supported direct mail strategies that increased engagement for targeted campaigns by 15%.

Experience

Work history, roles, and key accomplishments

BBYO logoBB
Current

Senior Customer Service & Operations Specialist

May 2023 - Present (3 years 5 months)

• Led daily operations for summer programs, coordinating staff schedules and managing travel logistics for over 400 participants.
• Oversaw a $30,000 program budget, ensuring accurate reporting and cost-effective resource use.
• Analyzed participation data and feedback to implement targeted process improvements, enhancing participant satisfaction.
• Optimized CRM systems like Salesforce and

BBYO logoBB

Customer Service Specialist

Oct 2021 - May 2023 (1 year 7 months)

• Acted as the primary liaison between 10 regional offices and central operations, enhancing communication and service delivery.
• Developed comprehensive training resources and FAQs, significantly reducing support inquiries.
• Fostered strong relationships with over 1,000 program participants and their families, ensuring a seamless experience from recruitment to program completion.

O'Neill School of Public and Environmental Affairs logoOA

Human Resource Management in the Public Sector Graduate Teaching Assistant

Aug 2020 - May 2021 (9 months)

• Graded assignments and exams for over 100 students, providing constructive feedback to enhance learning outcomes.
• Conducted weekly office hours, assisting over 30 undergraduate students in understanding public sector HR practices.
• Maintained accurate grading records, ensuring timely assessments and fostering a supportive learning environment.

United States Postal Service logoUS

Public Policy and Voter Engagement Analyst

May 2020 - May 2021 (1 year)

• Partnered with the Deliver The Win campaign to analyze political candidate data for the 2020 elections, providing insights for the USPS sales team.
• Enhanced direct mail strategies through data segmentation, achieving a 15% increase in engagement for targeted campaigns.
• Delivered a comprehensive Q4 Politics Sales Strategy presentation to over 400 Field Sales Representatives, aligning nati

O'Neill School of Public and Environmental Affairs logoOA

Career Planning and Development Graduate Teaching Assistant

Aug 2019 - May 2020 (9 months)

• Assisted in managing data for three concurrent sections of the Career Planning and Development course.
• Communicated regularly with instructors regarding student attendance and course trends to enhance student success.
• Provided personalized support to students in crafting resumes, cover letters, and LinkedIn profiles to improve their job market readiness.

O'Neill School of Public and Environmental Affairs logoOA

International Office | Recruitment and Student Experience Graduate Assistant

Aug 2019 - May 2020 (9 months)

• Provided administrative support for business development, enhancing communication and marketing strategies.
• Conducted recruitment talks and info sessions, educating over 100 prospective students on study abroad benefits.
• Managed marketing for 6 exchange programs, resulting in a 30% increase in website traffic.

Camp Alonim logoCA

Head Counselor

Jun 2019 - Aug 2019 (2 months)

• Led a 150-member summer camp staff, supervising 4–8 counselors per session to ensure engaging programs.
• Redesigned division curriculum to enhance camper engagement and guide future summer themes.
• Coached counselors on complex camper challenges, boosting staff confidence and camper well-being.

City of Fort Collins logoCC

Sustainability Intern

Jan 2019 - May 2019 (4 months)

• Researched and developed policy recommendations to enhance the City’s Sustainable Purchasing Policy.
• Collaborated with cross-departmental teams to integrate sustainable practices into city operations.
• Focused on aligning operations with environmental compliance standards to promote efficiency.

Semester At Sea / ISE logoSI

Peer Advisor, Outreach Specialist

Jun 2018 - May 2019 (11 months)

• Assisted the Enrollment Coordinator in guiding current and prospective voyagers through the application and preparation processes.
• Processed student applications and maintained CRM records to support the admissions team efficiently.
• Communicated with students and families via phone and email, addressing over 150 inquiries weekly about voyages.
• Managed tabling events and information s

CU

Student Coordinator of Events and Marketing

College of Liberal Arts | Colorado State University

May 2018 - May 2019 (1 year)

• Provided leadership to a team of 12 student ambassadors, enhancing performance and retention.
• Managed involvement in 10+ prospective student events, achieving a 20% increase in attendance.
• Directed marketing campaigns for current students, boosting engagement with college events.
• Coordinated 8+ major events per semester, ensuring seamless execution and positive feedback.

UU

Front Desk Staff

University Housing | Colorado State University

Jan 2018 - May 2019 (1 year 4 months)

• Delivered exceptional customer service to over 500 residents of Braiden Hall, ensuring a welcoming environment.
• Provided comprehensive information about campus and community resources to students, staff, and guests.
• Effectively resolved administrative complaints and issues, enhancing resident satisfaction.
• Managed the logging of 30-70 packages per shift, adhering to all relevant laws

CU

Student Ambassador

College of Liberal Arts | Colorado State University

Jan 2018 - May 2019 (1 year 4 months)

• Staffed over 15 campus visit day events and 5 College of Liberal Arts Department events for prospective students.
• Represented 19 different majors, concentrations, minors, and program opportunities within the college.
• Provided insights into the student experience at Colorado State University, emphasizing the value of a liberal arts degree.

UU

Resident Assistant

University Housing | Colorado State University

Aug 2016 - May 2019 (2 years 9 months)

• Designed and facilitated interactive diversity and inclusion programs for over 100 residents.
• Fostered community engagement to create a welcoming and inclusive environment.
• Enhanced participation and strengthened connections among residents.
• Developed skills in program design, community building, and facilitation.

KU

Student Ambassador

Key Communities | Colorado State University

Jan 2016 - May 2019 (3 years 4 months)

• Supported over 30 events to effectively market Key Communities to prospective and admitted first-year students.
• Hosted 6+ phone-a-thons annually to address inquiries and enhance recruitment efforts.
• Shared personal experiences to illustrate the benefits of the living-learning community for incoming students.

Camp Alonim logoCA

Counselor-in-Training Advisor

Jun 2018 - Aug 2018 (2 months)

• Co-advised the Counselor in Training (CIT) Program, overseeing 59 entering 11th graders for 8 weeks.
• Engaged campers in leadership, team building, and counselor training to foster personal growth.
• Coordinated multiple daily programs, collaborating with staff to create enriching activities.
• Assisted in Judaic programs led by prominent Rabbis and Jewish Educators, enhancing cultural ed

CA

Marketing Intern

Colorado State University Athletics

Jan 2016 - May 2018 (2 years 4 months)

• Coordinated logistics and promotions for over 50 NCAA Division I events, enhancing fan engagement.
• Engaged students at 20+ campus events to promote games, fostering school spirit and community involvement.
• Collaborated with the Director of Community Engagement on 10+ outreach initiatives, strengthening local partnerships.

Education

Degrees, certifications, and relevant coursework

IB

Indiana University Bloomington

Master of Public Affairs - MPA

2019 - 2021

OA

O'Neill School of Public and Environmental Affairs

Master of Public Affairs

2019 - 2021

Concentrations in Public Management and Community and Economic Development

CU

Colorado State University

Bachelor of Arts - BA, Political Science and Government

2015 - 2019

Concentration in Global Political Policy; Minors in Business Administration and History

SI

Semester At Sea / ISE

2017 - 2017

Study Abroad Fall 2017

Tech stack

Software and tools used professionally

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