At BBYO, I lead daily operations for summer programs, coordinating staff schedules and travel logistics for over 400 participants. I also oversee a $30,000 program budget and use participation data and feedback to improve processes.
In my current role, I optimized Salesforce and Airtable to improve data accuracy and boost participant retention. Before that, as a Customer Service Specialist at BBYO, I served as the liaison between 10 regional offices and central operations and developed training resources and FAQs to reduce support inquiries.
Across nonprofit, education, and government settings, I’ve worked on program operations, recruitment, and policy analysis. At the United States Postal Service, I analyzed candidate data and supported direct mail strategies that increased engagement for targeted campaigns by 15%.

