Racquel User

Serve as Western New York community outreach representative for a statewide CUNY initiative, leading partnership development and recruitment strategy. Contributed to expanding statewide participation to 640+ enrolled participants through strategic outreach and relationship-building.

Represented national brands through live events, experiential marketing campaigns, and on-camera presentations, delivering audience-facing messaging across diverse consumer and professional environments.

Directed daily operations for residential education programs serving up to 300 participants, coordinating staff, schedules, logistics, and student support. Managed budgets, vendor relationships, and program continuity while resolving operational challenges in real time.

Developed and executed statewide community engagement strategies, securing 8+ community events monthly and exceeding outreach goals of 1,000+ impressions. Designed and led a $100,000 Honda-funded fellowship, delivering 100+ educational presentations and measuring program effectiveness through impact reporting.

Supported external affairs, community outreach, and stakeholder engagement initiatives for statewide political and civic events. Prepared executive correspondence and event briefs for senior leadership.

Delivered classroom instruction in a high-needs school environment, designing student-centered lessons and building strong relationships with students and stakeholders.

Managed customer-facing operations and high-volume interactions across domestic and international routes, demonstrating adaptability, communication, and logistical coordination in a fast-paced environment.

Master of Science in Secondary Urban Education from the University of Pennsylvania.

Adult Mental Health First Aid Certification from the National Council for Mental Wellbeing.

Bachelor of Arts in Sociology and Political Science from the University of Richmond.