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Sheereen Ibtesam

@sheereenibtesam

Customer Service and planning support professional with data-driven research, community outreach, and accessibility-focused operations experience.

United States
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What I'm looking for

I’m looking to support mission-driven teams—handling high-touch customer service and transportation program coordination while applying research, GIS/Excel analysis, and community outreach to improve equitable mobility and access.

I bring a customer-first mindset paired with an urban and regional planning foundation. Most recently, I’ve scheduled non-emergency medical transportation rides for Medicaid and Medicare recipients and helped customers understand NEMT transportation ride vouchers with courtesy and accuracy.

Before that, I supported mobility and accessibility initiatives through administrative roles and internships—advancing programs such as the RideNoCo Mobility Program and contributing to outreach that identifies service gaps for vulnerable populations. I also helped document service equity and monitoring approaches (VIA Service Equity Analysis and Demand-Responsive Transport research), and I’ve used Excel and ArcGIS to organize research and grant data with an eye toward real-world impact.

Experience

Work history, roles, and key accomplishments

IA

Secretary, Vice President

International Political Economy Student Association

Aug 2012 - Dec 2015 (3 years 4 months)

Coordinated guest speakers for meetings and networking events and communicated event details to members. Organized volunteers to design the club float for the homecoming parade.

RD

Canada Regional Ambassador

Rotaract Club of the University of Texas at Dallas

Aug 2012 - Dec 2015 (3 years 4 months)

Coordinated the Canada Interota conference trip with Rotaract club members and officers. Sought Rotaract club sponsorship for the conference with local Rotary Clubs.

UR

Comet Caller

UT Dallas Office of Alumni Relations

Jan 2013 - Jan 2014 (1 year)

Contacted alumni by phone to inform them about contributing to student scholarships and the university through alumni contributions. Updated alumni system records and communicated gift levels and legacy-brick recognition details.

CS

Customer Service Representative

Continuum Global Solutions

Jan 2024 - Present (2 years 7 months)

Addressed incoming inquiries from NYC residents related to city-oriented issues while maintaining a professional demeanor. Created work orders, dispatched requests to specific departments, and took and reported customer complaints.

UC

Administrative Assistant

United Way of Tarrant County

Jan 2023 - Present (3 years 7 months)

Supported public outreach and awareness of low-cost transportation options through community partnerships. Helped identify service gaps and recommend program enhancements to improve accessibility to health, employment, and other resources for vulnerable populations.

VT

Service Transit Planning Intern

VIA Metropolitan Transit

Jan 2019 - Present (7 years 7 months)

Documented the VIA Service Equity Analysis under the DOT FTA Title IV policy for equitable access to transit. Researched service monitoring policies for demand-responsive transport on VIA Link and assisted with formulating the VIA Service Airport Employees/Passengers Survey.

MR

Information Exchange Intern

Mpact Mobility (Formerly Rail~Volution)

Jan 2018 - Present (8 years 7 months)

Researched federal grant opportunities for transportation, housing, and transit-oriented development (TOD) projects. Used Excel to categorize DOT, EPA, and HUD federal grants for a Rail~Volution website resources database and supported conference-related activities.

RD

Vice-President, Interota

Rotaract Club of the University of Texas at Dallas

Jan 2014 - Present (12 years 7 months)

Served as Vice-President for Interota within the Rotaract club. Helped drive volunteer coordination and regional club activities.

Education

Degrees, certifications, and relevant coursework

The University of Texas at San Antonio logoTA

The University of Texas at San Antonio

Master of Science, Urban and Regional Planning

Earned a Master of Science in Urban and Regional Planning from The University of Texas at San Antonio.

The University of Texas at Dallas logoTD

The University of Texas at Dallas

Bachelor of Science, International Political Economy

Earned a Bachelor of Science in International Political Economy from The University of Texas at Dallas.

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