Sheereen Ibtesam
@sheereenibtesam
Customer Service and planning support professional with data-driven research, community outreach, and accessibility-focused operations experience.
What I'm looking for
I bring a customer-first mindset paired with an urban and regional planning foundation. Most recently, I’ve scheduled non-emergency medical transportation rides for Medicaid and Medicare recipients and helped customers understand NEMT transportation ride vouchers with courtesy and accuracy.
Before that, I supported mobility and accessibility initiatives through administrative roles and internships—advancing programs such as the RideNoCo Mobility Program and contributing to outreach that identifies service gaps for vulnerable populations. I also helped document service equity and monitoring approaches (VIA Service Equity Analysis and Demand-Responsive Transport research), and I’ve used Excel and ArcGIS to organize research and grant data with an eye toward real-world impact.
Experience
Work history, roles, and key accomplishments
Secretary
Urban Planning Student Association
Aug 2017 - May 2018 (9 months)
Organized social mixers for UTSA Urban Planning Student Association members and alumni. Posted urban planning career opportunities and sent emails to members about meetings and events.
Secretary, Vice President
International Political Economy Student Association
Aug 2012 - Dec 2015 (3 years 4 months)
Coordinated guest speakers for meetings and networking events and communicated event details to members. Organized volunteers to design the club float for the homecoming parade.
Canada Regional Ambassador
Rotaract Club of the University of Texas at Dallas
Aug 2012 - Dec 2015 (3 years 4 months)
Coordinated the Canada Interota conference trip with Rotaract club members and officers. Sought Rotaract club sponsorship for the conference with local Rotary Clubs.
Comet Caller
UT Dallas Office of Alumni Relations
Jan 2013 - Jan 2014 (1 year)
Contacted alumni by phone to inform them about contributing to student scholarships and the university through alumni contributions. Updated alumni system records and communicated gift levels and legacy-brick recognition details.
Customer Service Representative
Modivcare
Jan 2025 - Present (1 year 7 months)
Scheduled non-emergency medical transportation (NEMT) rides for Medicaid and Medicare recipients. Provided information on NEMT transportation ride vouchers for recipients.
Customer Service Representative
Continuum Global Solutions
Jan 2024 - Present (2 years 7 months)
Addressed incoming inquiries from NYC residents related to city-oriented issues while maintaining a professional demeanor. Created work orders, dispatched requests to specific departments, and took and reported customer complaints.
Administrative Assistant
United Way of Weld County
Jan 2023 - Present (3 years 7 months)
Supported the NFRMPO (RideNoCo) mobility program to increase mobility for older adults, people with disabilities, and lower-income individuals. Provided administrative assistance toward program mission and delivery.
Administrative Assistant
Colorado Department of Transportation
Jan 2023 - Present (3 years 7 months)
Supported active transportation research including a Bike & Pedestrian Program. Assisted with meeting minutes, presentation graphics, and accessibility document compliance for transportation committees and related grants/projects databases.
Administrative Assistant
United Way of Tarrant County
Jan 2023 - Present (3 years 7 months)
Supported public outreach and awareness of low-cost transportation options through community partnerships. Helped identify service gaps and recommend program enhancements to improve accessibility to health, employment, and other resources for vulnerable populations.
Service Transit Planning Intern
VIA Metropolitan Transit
Jan 2019 - Present (7 years 7 months)
Documented the VIA Service Equity Analysis under the DOT FTA Title IV policy for equitable access to transit. Researched service monitoring policies for demand-responsive transport on VIA Link and assisted with formulating the VIA Service Airport Employees/Passengers Survey.
Information Exchange Intern
Mpact Mobility (Formerly Rail~Volution)
Jan 2018 - Present (8 years 7 months)
Researched federal grant opportunities for transportation, housing, and transit-oriented development (TOD) projects. Used Excel to categorize DOT, EPA, and HUD federal grants for a Rail~Volution website resources database and supported conference-related activities.
AmeriCorps Education Member
Dallas Public Library-Bachman Lake
Jan 2016 - Present (10 years 7 months)
Created educational literacy activities for ESL kids as part of the Summer Reading Program using music and movement, reading time, and arts & crafts. Delivered program activities aligned with team-selected themes.
Political Affairs Intern
The Borgen Project
Jan 2015 - Present (11 years 7 months)
Advocated for global poverty reduction bills to local Congressional representatives, including bills that passed Congress and were signed into law. Organized a fundraiser in partnership with the Rotary Club of Richardson and built coalition support through social media.
Vice-President, Interota
Rotaract Club of the University of Texas at Dallas
Jan 2014 - Present (12 years 7 months)
Served as Vice-President for Interota within the Rotaract club. Helped drive volunteer coordination and regional club activities.
Education
Degrees, certifications, and relevant coursework
The University of Texas at San Antonio
Master of Science, Urban and Regional Planning
Earned a Master of Science in Urban and Regional Planning from The University of Texas at San Antonio.
The University of Texas at Dallas
Bachelor of Science, International Political Economy
Earned a Bachelor of Science in International Political Economy from The University of Texas at Dallas.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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