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Sanika Nimbalkar

@sanikanimbalkar

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Cloud Support Engineer at Sagify Global Solutions, resolving AWS incidents and building a real-time data pipeline.

India

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At Sagify Global Solutions, I support AWS infrastructure by monitoring resource health and resolving client-reported incidents within SLA timelines. I also troubleshoot AWS resources including EC2, S3, and IAM.

On a project for TELEMAX, I built a serverless pipeline that ingests real-time network data through Kinesis and stores it in DynamoDB via Lambda for future analysis. I’ve also deployed Azure VNet peering and a highly available patient management application.

Experience

Work history, roles, and key accomplishments

Current

Cloud Support Engineer

Current

Sagify Global Solutions

Feb 2026 - Present (8 months)

Provided day-to-day cloud infrastructure support, monitored resource health, and resolved client-reported incidents within SLA timelines. Assisted in configuration, monitoring, and troubleshooting of AWS resources such as EC2, S3, and IAM.

AWS EC2 S3 IAM Cloudwatch Incident Management SLA Management Troubleshooting Documentation

Cloud Support Engineer

Bulfro Monitech Pvt Ltd

Jul 2025 - Jan 2026 (6 months)

Monitored cloud infrastructure and applications for uptime, performance, and security alerts using monitoring dashboards. Handled Level 1/Level 2 cloud support tickets and assisted in root cause analysis of incidents.

Cloud Monitoring Incident Management Troubleshooting Root Cause Analysis Documentation SOPs

Technical Support Executive

Fevino Industries LLP

Mar 2024 - Jun 2025 (1 year 3 months)

Delivered first-line technical support to customers via calls, emails, and chat, resolving software and connectivity issues. Logged, tracked, and resolved support tickets using ticketing tools, maintaining high customer satisfaction scores.

Technical Support Customer Service Ticketing Systems Troubleshooting Communication Skills