Brenda Freitas

I am a customer service and finance professional with experience in operational support, financial auditing, collections, and ticketing systems across multinational corporate environments. I have delivered financial results through data collection, operational reporting, expense reconciliation, and purchase order and tax document analysis.

I excel in CRM platforms and support tools including Salesforce, SAP, Zendesk, Dynamics, Jira, Confluence and Avaya, and I have coordinated regional success and trained customers on fleet management software. I have negotiated payment plans, managed refunds, and maintained accurate account information to improve recovery and service outcomes.

As a freelance translator (Spanish–Portuguese and Spanish–English), I focus on accuracy, meeting deadlines, and quality of service, handling general, business and academic texts. I am fluent in Spanish, native in Portuguese, and have intermediate English, and I bring cross-functional communication and analytical skills to roles in customer support, finance, and operations.