Brenda Freitas
@brendafreitas
Customer service and finance professional skilled in CRM and translations.
What I'm looking for
I am a customer service and finance professional with experience in operational support, financial auditing, collections, and ticketing systems across multinational corporate environments. I have delivered financial results through data collection, operational reporting, expense reconciliation, and purchase order and tax document analysis.
I excel in CRM platforms and support tools including Salesforce, SAP, Zendesk, Dynamics, Jira, Confluence and Avaya, and I have coordinated regional success and trained customers on fleet management software. I have negotiated payment plans, managed refunds, and maintained accurate account information to improve recovery and service outcomes.
As a freelance translator (Spanish–Portuguese and Spanish–English), I focus on accuracy, meeting deadlines, and quality of service, handling general, business and academic texts. I am fluent in Spanish, native in Portuguese, and have intermediate English, and I bring cross-functional communication and analytical skills to roles in customer support, finance, and operations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
AXA Assistance Call Center
Handled customer inquiries and complaints via phone, chat and CRM systems; assisted with benefits, insurance coverage, medical assistance and documentation review.
Success Executive (Regional Coordinator)
VECFleet
Provided customer training on fleet management software, conducted market and competitor analysis to support sales, and developed customized client strategies to drive growth.
Business Advisory Associate
Performed financial auditing, data collection and analysis of operational reports, and expense reconciliation; analyzed purchase orders and tax documents to ensure compliance and accuracy.
Freelance Translator
Self Employed
Provided Spanish–Portuguese and Spanish–English translation of general, business and academic texts, prioritizing accuracy, deadlines and service quality.
Collections Support Associate
Managed overdue customer accounts and negotiated payment plans, maintained accurate account records, and handled refund requests via ticketing systems.
Education
Degrees, certifications, and relevant coursework
Universidad de Buenos Aires
Medicine
Studied Medicine at the Universidad de Buenos Aires.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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