Sara Serpa

As a Client Experience Specialist, I coordinated schedules for mobile teams, managed conflicts, and optimized efficiency. I played a key role in migrating appointment systems while maintaining data accuracy and operational continuity, responding to high volumes of inquiries and achieving a 90%+ CSAT score.

Oversaw logistics operations, including scheduling and compliance record-keeping. Communicated effectively with clients and brokers to resolve issues promptly, ensuring smooth freight delivery while maintaining meticulous documentation and managing daily administrative tasks.

Operated a full-cycle photography business, managing client interactions, scheduling, and marketing. Utilized organizational tools to handle multiple tasks independently while delivering high-quality results.

Provided professional photography services in resort settings, engaging with over 50 potential clients daily. Utilized effective communication and sales techniques to promote photo opportunities and drive purchases while ensuring high client satisfaction.

Delivered tailored English lessons to individuals and small groups, focusing on engagement and progress tracking. Maintained detailed records and provided actionable feedback to improve student performance.

Provided comprehensive customer service and technical support for Olympus products, resolving hardware and software issues. Oversaw team performance, managed escalated cases, and conducted training on new products.

Earned a Certificate in Marketing, enhancing skills in marketing strategies and client engagement.

Completed a college degree in Professional Photography, focusing on various aspects of photography including techniques, equipment, and client interaction.