Looking for a job

Laurinda Herwill

@laurindaherwill

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I am a Customer Service and internal Sales professional with more than a decade of experience.

United Kingdom

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What I'm looking for

I am looking for a Client facing role that allows me to use my skill set however I would be very keen to learn something new as well. I have Portuguese language skills so I am able to liaise with any Portuguese speaking country world wide.

I am quite technically minded and have been involved in Sales of Mining Tyres to the mining industry in Africa. I have also been heavily involved in the sale and distribution of low, medium and high voltage motors to mining companies as well as distributors in Africa, including all the logistics requirements and multi currency sales and dealing with logistic companies as suppliers.

After moving to the UK I have been more focused on Account management and Business Relationships of already established customers, upselling and negotiating as well as customer training and managing the teams that solve day to day inquiries. As well as delivering detailed reports and doing business reviews and implementing changes with client consent after discussions on how to move forward.

Experience

Work history, roles, and key accomplishments

Client Success Team Lead

Sterling

Nov 2022 - Jul 2023 (8 months)

I was promoted within Sterling into the team lead role.
Worked closely with clients to understand their needs and ensure their satisfaction.
Collaborated with sales and marketing teams to identify opportunities for upselling and cross-selling.
Assisted in the development of client success strategies and initiatives.
Provided regular reports and updates to management on team performance

Salesforce Staff Training Problem Solving And Decision Making Client Success Reporting

Business Relationship Manager

Sterling

Apr 2021 - Oct 2022 (1 year 6 months)

I joined Sterling in a more junior part time role during Covid, however applied for a more senior permanent position the next year.
I Implemented strategies to increase customer retention and satisfaction.
Collaborated with cross-functional teams to address customer needs and resolve issues.
Identified opportunities for upselling and cross-selling products and services.

Salesforce Communication Data Analysis Customer Service Account Management Relationship Building

Senior Internal Sales Coordinator

Zest Weg Africa

Mar 2014 - Jun 2018 (4 years 3 months)

I joined Zest as an internal sales coordinator when they set up their new African Sales Division, mostly due to my Portuguese language skills as well as my technical skills in the Mining/ tyre industry. I was quickly recognized as a senior member when I started to train new staff and meet and negotiate with suppliers.
Ensured compliance with company ISO 9001 policies and procedures

Sales Proposals Supplier Operations Negotiation CRM Customer Care