Migleinis Flores
@migleinisflores
I resolve customer issues through fast, empathetic live chat and digital support.
VenezuelaWhat I'm looking for
I've supported customers remotely as a Freelance Customer Service Assistant since 2023, managing inquiries and support tickets through digital messaging channels and chat interfaces.
I resolve complaints with clear, polite written guidance while handling multiple concurrent conversations and maintaining quick response times.
Previously, I provided administrative and sales support by processing orders, answering product questions, and keeping customer records current. I communicate fluently in Spanish and conversationally in English.
Experience
Work history, roles, and key accomplishments
Freelance Customer Service Assistant
Independent
Jan 2023 - Present (3 years 8 months)
Managed customer inquiries and support tickets through digital messaging channels and chat interfaces. Resolved complaints efficiently and handled multiple concurrent chat sessions to maintain high satisfaction scores.
Administrative & Sales Support
Local Business
Mar 2021 - Dec 2022 (1 year 9 months)
Assisted clients via email and messaging applications, processing orders and addressing product-related questions. Maintained updated customer records and logs using internal digital tools and databases.
Education
Degrees, certifications, and relevant coursework
U.E. Nacional
High School Diploma, General Studies
High school diploma from U.E. Nacional, graduated in 2020.
Availability
Location
VenezuelaAuthorized to work in
Job categories
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