Looking for a job

LAUREN Cady

@laurencady

I grow client accounts through strategic digital marketing, project leadership, and trust-based executive relationships.

United States

Message

What I'm looking for

I'm looking to help clients grow by integrating the power of technology and data in media, using account management, digital marketing, strategic alignment, and trust-based relationships.

At Carnegie, I oversee a $4M portfolio of 12 higher-education marketing accounts, sustaining a 96% annual advertising revenue renewal rate and 100% customer logo retention. I lead strategy calls, manage account risks, and translate client feedback into digital marketing recommendations.

I've also led strategic accounts at Dealer.com, facilitating website launches, QBRs, and $10M–$22M annual contract renewals and expansions. Earlier, I grew Slate's furniture sales 30% year over year and generated an $800K new design business pipeline.

Experience

Work history, roles, and key accomplishments

Current

Senior Account Manager, Customer Success

Current

Carnegie

Feb 2022 - Present (4 years 8 months)

Supervised a $4M portfolio of 12 accounts, achieving a 96% annual advertising revenue renewal rate. Retained 100% of customer logos and expanded service offerings with key multi-year renewals.

Account Management Customer Success Project Management Digital Marketing Client Relationships Strategic Planning Risk Management

Operations Director

Slate

Feb 2021 - Jan 2022 (11 months)

Managed all major design projects including milestones, timelines, budgets, and deliveries. Grew retail business by developing sales plans and increasing furniture sales by 30% year-over-year in Q4 2021.

Project Management Leadership Retail Sales Business Development Budgeting Team Management Performance Management

Program Manager - Strategic Accounts

Dealer.com

Aug 2016 - Feb 2021 (4 years 6 months)

Guided cross-functional teams and managed internal cadence for goals and objectives. Created customer success plans and facilitated contract negotiations, renewing agreements in the $10-$22M range annually.

Program Management Customer Success Contract Negotiation QBR KPI Reporting Cross functional Leadership Digital Marketing

Digital Marketing Account Manager

Dealer.com

Jul 2014 - Aug 2016 (2 years 1 month)

Managed relationships for 30 clients and developed custom digital marketing campaigns and strategies. Achieved a 90% client retention rate from 2014-2016.

Account Management Digital Marketing Customer Relationship Management Data Analysis Strategic Planning Communication Skills

Alpine Ski Instructor

Stowe Mountain Resort

Dec 2013 - Apr 2014 (4 months)

Modeled and taught technical aspects of alpine skiing as well as safety and etiquette. Provided assistance to guest relations and mentored junior ski instructors.

Ski Instruction Safety Mentorship Customer Service

Program Director

Fairfax Community Library

Aug 2007 - Jan 2011 (3 years 5 months)

Directed a catalog of adult and children's programs and events, managing annual budget and contracts. Generated revenues through grant proposals and fundraising activities.

Program Management Budgeting Grant writing Fundraising Event Planning

Marketing Manager

NetGenesis Corporation

Mar 2000 - Apr 2001 (1 year 1 month)

Managed relationships with 20 strategic partners and delivered industry research and competitive analysis. Oversaw budget, design, and content for the NetGenesis site.

Marketing Partnership Management Competitive Analysis Budgeting Content Management