Dana Dan

Serve as senior customer-facing specialist handling SAP C4C, Cisco CRM, production billing and accounts to resolve customer issues and maintain service quality.

Monitored and analyzed real-time logistics data to ensure efficient operations, coordinated stakeholders to optimize resources, and produced reports to support continuous improvement.

Led cybersecurity customer service activities including vulnerability discovery, patching coordination, Zendesk operations, team management, and retention efforts to meet SLA targets.

Managed receiving and checking deliveries, prepared orders, maintained inventory accuracy, and ensured facility cleanliness and proper handling of stock.

Provided administrative support including correspondence management, scheduling, document handling, and meeting coordination for the consulting firm.

Handled front-desk operations including phone support, guest guidance, complaint resolution, badge issuance, scheduling, and document filing to support clinic operations.

Course on instrumentation and data acquisition techniques with focus on data analysis, troubleshooting, and integration with control systems.

Completed university studies in economics with coursework in management and project management.

Secondary education with foundational coursework including IT basics.