Andrea Contreras

At SmartMD and International Spine & Sports Institute, I manage provider calendars, schedule patient appointments, collect medical records, process referrals, and support patients by phone and email.

I keep patient records accurate, perform data entry, and coordinate with attorneys to obtain case information and documentation. I bring organized administrative support to healthcare providers while maintaining a patient-focused approach.

Previously at Optum Colombia, I supported patients and providers with insurance inquiries, treatment scheduling, provider-network coordination, billing, and eligibility issues. I documented interactions accurately in CRM systems and met customer-service performance metrics.

I also worked in customer service and bilingual training at Teleperformance Colombia, where I evaluated trainees, maintained training records, prepared reports, monitored calls, and provided performance feedback. I'm a native Spanish speaker with advanced English proficiency.