Laura Pimentel

As a freelance customer service and Spanish translator, I translate various documents, proofread texts for accuracy, manage terminology, and adapt language for cultural nuances while maintaining confidentiality.

In my role, I recommend process improvements, manage customer inquiries across various channels, process orders, maintain records, and collaborate with team members to ensure customer satisfaction.

Managed the flow of elevated brand merchandise and samples, created and analyzed data, communicated project statuses, and organized samples for photography while ensuring timely project completion.

Supervised e-commerce operations, managed sample logistics, processed reports, and coordinated with teams to ensure timely delivery of merchandise for online sales.

Oversaw the receipt and organization of samples, maintained accurate records, and communicated with vendors to ensure efficient sample management and processing.

Managed e-commerce orders, assisted with inventory adjustments, and provided customer service support to resolve inquiries and claims effectively.

Conducted picking and packing of store orders for the men's department, ensuring accuracy and efficiency in order fulfillment.